Job description

POSITION TITLE: Community Housing Specialist

DEPARTMENT: Leased Housing

STATUS: Non-Exempt

SALARY: $50,000 - $55,000 annually, dependent upon experience

POSITION SUMMARY:
The Worcester Housing Authority (WHA) seeks a Community Housing Specialist (CHS). The CHS
will educate landlords on participating in the Housing Choice Voucher Program and recruit them
into the program; assist participant families in timely securing affordable apartments; work with
local officials and developers to advocate for more affordable units; and perform rental market
analysis as needed. The ideal candidate will be energetic, outgoing, and familiar with the
Worcester community. This person should have excellent networking and negotiation skills, and
the ability to work comfortably and respectfully with a diverse population. Normal business hours
are Monday through Friday, 8:00 a.m. – 4:30 p.m. Position may require occasional work outside of
these hours to host and attend events/meetings in the evenings or weekends.

ESSENTIAL FUNCTIONS:
1. Assist participant families in securing affordable housing within the allotted voucher search
time, including identifying available units, negotiating leases, and providing resources that
will help participants be successful in their searches.
2. Plan and host landlord education and recruitment events; meet with landlords to discuss
benefits of the program and maintain good, working relationships with them.
3. Develop and distribute informational flyers and materials for both landlords and participants;
work with the WHA IT and marketing team to disseminate information online and on social
media.
4. Act as the primary contact for the WHA in terms of identifying available stock of affordable
apartments in private market, collecting that data, and creating resources for participants
seeking affordable units.
5. Attend monthly Worcester Property Owners Association meetings, HUD Landlord Task
Force Events, HCV Landlord Symposiums, and other, related, local networking group,
association, and city meetings as a representative of the WHA.
6. Prepare rent reasonableness valuations using GoSection8.com’s software.
7. Track and report data on landlord recruitment activities and success; participant lease-up
success, failure, and timing, and other factors; analyze the data and provide feedback and
suggestions to enhance success.

OTHER REPONSIBILITIES:
1. Performs similar job-related duties, as assigned.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
1. Bachelor’s Degree preferred. Equivalent experience in related fields considered.
2. Familiarity with the Worcester County rental market preferred.
3. Outgoing personality; ability to interact with people of different social, economic, and ethnic
backgrounds cooperatively and respectfully.
4. Exceptional networking skills; able to establish cooperative, positive working relationships in
the community and internally at the WHA.
The Worcester Housing Authority provides reasonable accommodations to people with disabilities
630A Plantation Street · * Worcester, MA 01605 * (508) 635-3000 * TDD (508) 798-4530 * Fax (508) 635-3186
9/28/2022 8:09:44 AM*
*

5. Ability to collect, analyze, and interpret data; stay on top of local information and trends, and
recommend creative and effective solutions.
6. Strong interpersonal communication skills - verbal, written, and public speaking.
7. Persuasiveness; experience in marketing, sales, and negotiations is helpful.
8. Proficient computer skills, specifically with Microsoft Office (particularly with Word, Excel,
Power Point, and Outlook), internet navigation, Zoom, and social media.
9. Ability to be relied upon to be available for work.

The Worcester Housing Authority provides reasonable accommodations to people with disabilities
630A Plantation Street · * Worcester, MA 01605 * (508) 635-3000 * TDD (508) 798-4530 * Fax (508) 635-3186
9/28/2022 8:09:44 AM

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

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