Job description
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
RSI's Community Chat Ambassador, reporting to the Community Chat Lead Ambassador, will oversee and moderate all aspects of the community chat room. Be the conversation starter in the community chat room and create a fun, positive and exciting environment for our players. Ensure that all chat guidelines are upheld, and all marketing efforts are communicated in a clear, concise and friendly way. Assist the Management Team and Community Chat Lead in creating original and innovative ways to engage with players.
Essential Duties and Responsibilities:
- Monitor all aspects of the community chat room.
- Ensure that the community chat guidelines are upheld.
- Effectively communicate and enforce said guidelines in a friendly tone.
- Assist the Community Chat Lead Ambassador in creating original and innovative promotions and events to engage current and acquire new community chat participants.
- Effectively communicate all promotions and marketing efforts to the chat community, answer questions and resolve player issues
- Create suggested language for other team members to utilize in community chat and other means of player communication
- Assist the marketing team with email, promotional and site copy
- Ensure that all inquiries are being addressed in community chat and follow up with team members concerning any missed communications or opportunities
- Coordinate, prepare and manage all community chat room events, promotions and giveaways
- Assist players in any Responsible Gaming inquiries and account responsible gaming settings and escalate all potential issues.
- Assist Player Support in live chat, email and phones as needed based on volume.
- Escalate all necessary issues to management in a timely fashion
- Provide feedback to product team and management team about player issues
- Other duties as necessary and/or assigned.
Required Skills:
- Ability to encourage people to be and feel social
- A passion for engaging with a community
- An entrepreneurial attitude
- Experience with computers, browsers, mobile devices
- Ability to search, find answers, and instruct our players on remedies to a wide variety of issues
- Great written and verbal communication skills
- Self-motivated and very reliable
- Experience with gambling industry and industry terminology, standard promotions, and gameplay
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity, and expression, marital status, family status, lifestyle, age, culture, religion, military, and veteran status, citizenship, or disability.
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