Job description
Position Summary:
Knowledge, Skills & Abilities
Responsible for developing and managing the Commercial Services Division and performing sales work to procure new service agreements for the sale of products and services.
Essential Job Functions:
- Manage and oversee day-to-day operations of Commercial Division
- Monitor Commercial Division budget and approve expenditures
- Manage all HR aspects for Commercial Division staff
- Prepare and present Commercial Services Division budget
- Maintain an ongoing training, coaching, and mentoring program in the Commercial Services Division
- Work closely with PAF Representative to update, create, and post job requisitions in ICIMS
- Screen and interview qualified candidates
- Monitor open service order reports and missed collections reports
- Manage field assets inventory and conduct field asset verifications as needed
- Act as designated key contact for downtown projects and special events
- Attend Garland Construction Development meetings as needed
- Create, evaluate, update, and implement commercial services processes
- Manage commercial vehicle inventory and communicate with Fleet Coordinator to arrange maintenance needs
- Monitor and meet with Commercial Division field staff to review best safety practices and procedures
- Establish and maintain a high level of customer satisfaction with existing customers
- Effectively manage, maintain, and ensure proper use of waste management sales tools
- Perform sales activities in the office and in the field
- Conduct commercial rate assessments of major competitors and surrounding municipalities
- Manage and oversee Waste Hauler Franchise Fee program
- Make business retention and customer service calls to the existing customer base
- Acquire key sales information for current and potential customers and competitors
- Maintain accuracy of information stored in database by entering data and periodic review
- Participate in networking and training opportunities to grow the City of Garland’s brand, stay abreast of industry trends, and increase sales and revenue
- Create and implements a comprehensive sales and marketing program
- Retain and cultivate current business relationships, identify and target potential clients, and customize offerings to meet client’s needs
Education/ Experience:
- Bachelor’s degree in Business Administration, Public Administration, Marketing or related field
- 2-3 years experience in waste collection sales, government sales, Marketing or related area
Knowledge, Skills & Abilities
- Knowledge of municipal government
- Knowledge of municipal solid waste equipment and services
- Skilled in financial analytics and marketing
- Skill in providing excellent customer service
- Skills in management and teamwork
- Skills in negotiation
- Ability to analyze and make sales
- Ability to effectively communicate both verbally and in writing
- Ability to perform data entry using a personal digital assistant, personal computer, or laptop computer
- Proficiency in the use of Microsoft Office Pro software and ACT sales database
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