The Command Presentations Customer Support Video Teleconferencing (VTC) Technician will operate VTC sessions for high-level Customers, perform trouble-shooting and minor repairs on VTC systems, and maintain, modify, and enhance customer VTC network capabilities and services.

Responsibilities:

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  Coordinate with Customer on all command presentations, to include scheduling coordination
• Provide day-to-day setups of videoconferences and videoconference bridge operation
• Setup conference rooms and configure system prior to VTC start time, conduct pre-conference audio/video checks
• Operate VTC equipment including powering up teleconferencing equipment, checking equipment for proper operation, setting audio levels, and positioning camera functions
• Actively and consistently support all efforts to quickly mitigate issues and restore the Customer’s services
• Correct network and equipment degradations. If necessary, reconnect dropped participants
• Maintain configuration settings (speed settings, full duplex, etc.) for participants to ensure quality meets industry standards
• Provide technical assistance to users
• Monitor VTCs to ensure exceptional audio and video quality
• Create and maintain technical documentation of processes and procedures used throughout normal video operations
• Track and update progress and details in ServiceNow trouble ticketing system while troubleshooting and performing fix actions
• Present progress and performance metrics information for briefings and other presentations
• Train staff in the operations of VTC equipment and other AV equipment associated with VTC services

Requirements:

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  Must possess a current TS (SCI eligible)
• Bachelor’s Degree in a related technical discipline or the equivalent combination of education, technical certifications or training/work experience
• Comprehensive knowledge of the principles, methods, and techniques used in VTC troubleshooting and support
• Knowledge of video technology and experience working with a variety of audiovisual equipment
• Excellent problem-solving skills to troubleshoot complex VTC problems.
• Knowledge of Microsoft Office software products (Word, Excel, PowerPoint)
• Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels

Preferred:

• 
  Military and/or government experience
• Experience with ServiceNow
• Crestron Technician certification and/or Thinklogical Tech 300 certification or higher level relevant certification