ABOUT LOANMART: LoanMart provides fast, professional assistance to financially stressed or credit-challenged segment of borrowers. Our place in the community was built over twenty years, growing from a family-owned single-store front in Van Nuys into the largest auto title lender in California.

ABOUT THE POSITION: LoanMart Recovery (a.k.a. Charge Off) Collector apply industry expertise in charge-off collections and skip tracing, while balancing strict adherence to quality assurance, compliance, and successful collection tactics. Recovery significantly contributes to the over-all health and performance of the debt portfolio.

JOB REQUIREMENTS:

• Make payment arrangements with customers to avoid or postpone repossession vehicle.
• Follow up on previously made payment arrangements as necessary.
• Using new / updated information provided through your skip-tracing efforts, regularly follow up on outstanding repossession orders to ensure agents are pursuing vehicles.
• Generate fresh location leads for our vehicle repossession agents
• Able to meet all production metrics in a fast pace and growing department
• Skip Trace: Locate and engage the customer in negotiations and / or vehicle surrender while meeting strict company guidelines and Federal guidelines under the Fair Debt and Credit Protection Act.

PREFERRED SKILLS/EXPERIENCE

• 3 to 5 years of late-stage auto loan collections
• Familiarity with computer / internet, MS Word and Excel.
• Skip Tracing programs such as Experian, US Tracers, and/or Clear
• Professional communication techniques that specialize in balancing your ability to provide positive customer service while yielding recovery results.
• Adaptability / Creativity: Ability to adapt to ever-changing pool of past-due accounts with respect to the difficulty associated with the account.
• Preferred: Bilingual in Spanish.

COMPENSATION & BENEFITS

• Hybrid in-office schedule
• Medical, Dental, Vision, Free Life Insurance, Supplemental Insurance
• 401(k), Employee Assistance Programs
• Paid Time Off
• Casual dress code

LOCATION AND SHIFT INFO: This position is based in Van Nuys, CA and is a hybrid work opportunity. The shift fluctuates between a 7 am and 9 am start time, Mon-Fri, with periodic Saturday shifts. Subject to change depending on business need.

CLICK HERE TO READ MORE about the full suite of benefits and perks that LoanMart offers its employees.

Fair Chance Ordinance: LoanMart will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

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