Job description

Innovex is a leading provider of critical well centric products and technologies for the oil and gas industry including a broad array of industry leading engineered products. We design, manufacture, and install well construction, completion and artificial lift products for onshore and offshore operators worldwide.

We are hiring a Collections Specialist with a CAN-DO attitude for our Headquarters location, 4310 North Sam Houston Parkway E, Houston, Texas 77032!

• Review accounts while working with clients to resolve inconsistencies.
• Interact with all levels of employees as well as customers on a regular basis.
• Contact customers to obtain or communicate account information for collections.
• Review data and other information relevant to billings and collections for purposes of collecting on outstanding invoices.
• Manage and coordinate outgoing mailings to customers including statements and invoices.
• Maintain electronic collection notes for each customer account.
• Identify and resolve discrepancies with cash applications.
• Work with team members at facilities to resolve billing issues with customers.
• Process credit memos for any adjustment such as price discrepancy, discount, freight waiver, uncollectible write-off, return transactions, duplicate invoices, etc.
• Maintain customer account master information.
• Request tax exempt certificates forms as needed.
• Provide team support on escalated accounts with the identification, planning and calling of clients.
• Review collections activities for opportunities to improve team performance.
• Monitor collections activities and account balances and provide strategies to reduce / prevent past due balances.
• Requires initiative based on familiarity with the organization’s practices and procedures.
• Identify problem accounts and work with collections team to resolve issues.
• Provide timely follow-up on customer inquiries and payment arrangements.
• Complete random account reviews to ensure accounts are being managed thoroughly.
• Communicate and follow up effectively on customer accounts in a timely basis.
• Ensure all collections procedures are followed.
• Provide collection reports and metrics to management as requested.
• Lead and initiate team training.
• Demonstrate effective leadership skills and encourage team concepts.
• Assist in escalation issues.
• Provide assistance to management upon request and as needed.

Qualifications:

• Requirements: 3+ years’ experience in a collection role.
• Ability to work effectively in a team environment.
• Ability to accurately work under pressure, set priorities, multitask, and meet deadlines.
• Excellent verbal and written communication skills within all levels of the company.
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• Microsoft office knowledge.
• Intermediate Excel knowledge.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Houston, TX 77032: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: In person

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