Job description

FORGET THE EXPECTED. DO THE EXCEPTIONAL.

We are Santander US, and we’re wholly owned by Santander Group, a global bank which serves more than 100 million customers in the United Kingdom, Latin America and Europe. Here in the United States, we offer simple, personal and fair financial solutions to help our customers prosper. What does that mean for you? Strong support and lots of opportunities to advance and build the type of career you want, all in a dynamic environment that respects your talent, your initiative and your background. Take a look and discover what it means to work for Santander US.

For more information please visit: https://www.santandercareers.com

What we offer:

• Competitive Wages starting at $18.75 per hour
• Ability to earn an annual bonus
• Great Benefits: 18 days of PTO, VPTO,10 Paid Holidays. Medical, Dental, Vision, Prescription Drug Coverage, Tuition Reimbursement & 401k w/ up to a 6% company match
• Growth opportunities
• Fun and dynamic team environment
• Employee Resource Groups and a Commitment to Diversity and Inclusion

A GLOBAL COMPANY WITH A FINANCIAL PURPOSE

We began in Spain, and we’re continuing the mission of Banco Santander, S.A., to help people and businesses prosper all across our U.S. footprint. At Santander US, we believe that respecting customers and their money is the first step on that journey.

PUTTING OURSELVES IN SOMEONE ELSE’S SHOES.

Santander US respects and values differences that include age, ethnicity, race, gender, gender identity, sexual orientation, education, physical and cognitive abilities, veteran status, religion, national origin and genetics.

Through our Diversity, Equity and Inclusion Office, Employee Resource Groups (ERGs) are a top priority. These alliances encourage employee opportunity, communication and support across the diverse groups of Santander. Our ERGs also foster career growth through networking, mentoring, professional development, community efforts and philanthropy.

Our employee resource groups aren’t limited to the communities they represent – an important part of their membership are the allies who passionately support and aid in their promotion. By highlighting the importance of allyship, we share growth opportunities with one other, recognize systemic inequalities and listen to understand underrepresented people’s experiences creating a more inclusive and equitable

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

The Collections Representative is responsible for daily collection calls on early stage consumer debts and updating collections system account entries. The incumbents assists in identifying the reason for customer inquiry and/or delinquency and assists the customer in resolving the problem permanently, to avoid any further delinquencies and minimize loss to the Company.

Essential Functions of Position:

• Daily collection calls on early stage consumer debts and updating collections system account entries.
• Collects delinquent installment and revolving loans by contacting borrowers by telephone or correspondence to obtain payment, performing proper documentation.
• Educates the customer about the terms of the contract.
• Seeks to identify the reason for customer inquiry and/or delinquency and assists the customer in resolving the problem permanently.
• Meets assigned standards and expectations as required.
• Adheres to all company policies and procedures.
• Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).
• Maintains current knowledge of regulations, industry trends, and economic conditions that may affect the collections function.
• Assists with special projects as requested.
• Other duties as assigned.

Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Job Type: Full-time

Pay: From $18.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Odessa, FL 33556: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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