Job description

Looking to make a difference in your next position? Now hiring a contract Collections Specialist / Customer Service Representative for our financial client in Racine, WI. Join a team that prioritizes excellent customer service, relationship building, and demonstrating an empathetic and problem-solving attitude day after day.

Responsibilities of the Collections Representative / Customer Service Representative:

• Responsible for collection communication activity on all consumer loans, with an emphasis on placing outbound telephone calls to assist borrowers in transitioning back to performing loan status.
• Responsible for clearly communicating available loss mitigation options/statuses to borrowers.
• Performs skip-trace process on borrowers without viable contact avenues.
• Work with Retail and Mortgage operations to research and correct payment-processing errors to resolve delinquency.
• Ensure all accounts are serviced within the policies and procedures of the Bank and Department while maintaining compliance with FDCPA, Wisconsin Consumer Act and all state and federal laws/regulatory guidelines.

Qualifications:

• Possesses a positive telephone presence ensuring a pleasant client interaction.
• Ability to handle multiple tasks, while meeting deadlines and maintaining quality levels. Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic environment.
• Knowledge of Freddie Mac and/or Fannie Mae servicing guidelines preferred. Successful candidate will have familiarity with pertinent state and federal laws and regulations.
• Ability to consistently demonstrate high quality decision making, keen problem solving and analysis skills. Attention to detail and the ability to meet deadlines.
• Strong working knowledge of the operating system preferred. Strong PC skills required including working knowledge of Microsoft Office Word and Excel.
• High School diploma or equivalent. Advanced education/certification preferred.

Additional Information:

• This position is 100% on-site in Racine, WI
• Fulltime - Monday – Friday 8:00 am – 5:00 pm
• This is a contract position (with the possibility of turning into a direct hire role in the future)
• Medical, Dental, and Vision benefits are available!

Job Type: Temporary

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Racine, WI: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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