Collections Specialist - Fort Worth, TX

Overview

Maximize cash collections while providing customer service/support to our internal team and external clients.

Job Summary

Collections Specialist to call insurance adjusters/clients on outstanding past due accounts. Also, expected to collaborate and share knowledge to support the unity of the team. Other duties include communication with field appraisers, following company guidelines and processes, and escalating issues to the Collections Team Lead.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform a variety of duties associated with improving cash flow:

• Make telephone calls and/or email contact with internal & external customers with amounts past due, determining reason and requesting payment or adjustment to correct billing errors;
• Maintain records of all delinquent accounts by logging collection notes and results in Teams’ Tracking Sheet;
• Resolve collection disputes; make inquiries, research, and communicate with internal and external clients;
• Responsible for managing a portfolio of between 50-75 accounts;
• Escalate problems or concerns to supervisor for resolution/solutions;
• Respond to email and telephone inquiries from clients and interview clients by phone to investigate escalated complaints;
• Reconciliation of National Accounts by engaging Executive Staff for resolution;
• Document and participate in Action Plans on assigned accounts and collaborate with team members;
• Assist with documentation on policies & procedures;
• Responsible for special projects as assigned by the Management;
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations;
• Adapt to changes in the work environment; manage competing demands.

Key Competencies

• Basic financial skills including, but not limited to, knowledge of commonly used collections practices and procedures.
• Accounts Receivable knowledge;
• Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, including Pivot tables and V-Lookups, is preferable;
• Strong ability to interact and communicate effectively, orally and in writing;
• Problem solving skills;
• Able to prioritize and manage multiple responsibilities;
• Strong attention to detail;
• Uphold commitments. Inspire the trust of others. Work with integrity and ethically. Support and promote organizational values.

What Is In It For You

• Great benefits package including full medical, dental, vision, short-term & long-term disability, and employer paid life insurance;
• Paid time off accruals per employee handbook;
• Paid holidays;
• Paid training and a “promote from within” philosophy;
• Excellent 401(k) program with 6% company contribution, eligible upon date of hire;
• Generous technological tools and resources;
• Tuition assistance program;
• Inviting company culture & career growth opportunities;
• Leadership development program;
• Rewarding semi-annual/annual bonus;
• Free parking / on-site gym & cafeteria.

Job Type: Full Time

Location:

• Downtown Fort Worth, TX – 100 Energy Way, Suite 1900 (Home Office)

Industry:

• Insurance

Work authorization:

• United States (Required)

Hourly (Non-Exempt):

• $52K / annually

Requirements

Monday-Friday work schedule (8:00 AM – 5:00 PM) – Not a remote position

Mental and Physical Requirements:

• Sedentary position (4+ hours of sitting per day);
• Manage stress appropriately;
• Make decisions under pressure;
• Manage anger/hostility or other emotions appropriately;
• Work alone and/or crowded areas;
• Minimal lifting, bending, stooping or reaching overhead.

Equal Employment Opportunity Policy

Alacrity Specialty and Auto Solutions is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.

Ability and willingness to work in the office 100%.