This is an Exempt Manager position scheduled to work Monday - Friday 8-4:30.

Overview and Required Skills: Ability to effectively and efficiently coordinate care for a designated territory of patients. Excellent verbal, written, and phone communication skills. The ability to plan, organize and prioritize. Effectively meet goals and achieve deadlines. Must have the ability to be proactive with projects, tasks and responsibilities. Work independently to accurately assess, prioritize, plan, communicate and execute change to meet the goals and mission of Circle of Life. The ability to work as a member of a team able to delegate, direct and manage others sensitively. Ability to stay calm under stressful conditions. Excellent clinical and critical thinking skills. Knowledge of and ability to coordinate ancillary staff, DME, and Pharmacy needs for the IPU. Excellent documentation skills. Ability to cover call as needed for staff on vacation. A knowledge of and passion for hospice care. Minimum 3 years of nursing experience in a hospital or healthcare facility; at least one year experience is preferred in the areas of home health, hospice, gerontology, geriatrics, acute care & care of the terminally ill. Minimum of 3-5 years prior supervisory and management experience in a healthcare environment. At least one year of hospice clinical experience preferred. Strong computer skills required with prior experience using an electronic health care records system.

SPECIFIC DUTIES AND POSITION REQUIREMENTS

• Oversee daily staff assignments ensuring appropriate patient/staff ratios as well as assigning patients according to need and staff skill level.
• Ensures the medication rooms and care supplies are stocked, organized, and easily accessible for nursing staff.
• Monitors staff documentation ensuring patient care assessments and contacts are documented accurately and timely.
• Reviews plans of care to ensure nursing staff update and individualize to accurately reflect patient needs.
• Clinical Manager or designee will attend and coordinate IDT meetings weekly and ensures collaboration of all disciplines.
• Work closely with EHR Coordinator, acting as a resource for staff with questions, concerns or problems.
• Monitors completion of corrections to documentation requested by Compliance and EHR Coordinators.
• Identifies any real or potential problems and ensuring all identified risks to patient's staff or family are reported to the Director of Outpatient Services in a timely manner.
• Monitors the reporting of incidents, accidents and infections and participates in implementing corrective action.
• Observes and promotes all organizational and professional guidelines regarding infection control.
• Participates in the interview and selection process for IPU staff.
• Works closely with HR and other Manager's to resolve corrective actions issues.
• Assist with developing the Outpatient orientation program for new staff and monitors new staff's progress.
• Communicates frequently with new clinical staff and their assigned preceptor throughout the orientation period to ensure work assignments focus on the employee's skill level and that the identified goals are met during the orientation period.
• Reconciles staff time clock punches regularly with schedule to ensure accuracy of payroll.
• Identifies potential overtime and ensures staffing is developed daily in the most cost efficient manner to meet patient needs.
• Conducts performance evaluations for clinical nursing staff, identifying areas of excellence, opportunities for improvement, further training needed and goals.
• Ensures nursing staff evaluations, competencies, education, TB fit tests, TB tests, CPR, license and flu shots are completed within policy and guidelines of the organization.
• Demonstrates compassion, empathy, and patience when interacting with patients, families, co-workers, and members of the public.
• Represents Circle of Life to the community in a positive manner.
• Demonstrates flexibility, versatility and a positive attitude in integrating additional duties.
• Performs other duties as assigned.

MISSION, CORE VALUES, AND CUSTOMER SERVICE EXPECTATIONS

The commitment to Circle of Life's Core Values and Customer Service Standards is an expectation of all employee's. These statements represent a commitment of service to the patient's, families, co-workers and community.

MISSION/CORE VALUES

• Mission - Circle of Life is committed to compassionate end-of-life care for a person's body, mind, spirit and family when there is no longer a cure
• Compassion - Demonstrating healing, caring, and understanding
• Inclusion - Expressing openness and acceptance so that all experience validation
• Respect - Treating all with honor and dignity
• Comfort - Providing a peaceful, safe environment for body, mind, and spirit
• Leadership - Genuinely living out the organization's mission, vision, & values
• Excellence - Exceeding expectations while upholding our values

CUSTOMER SERVICE EXPERIENCE STANDARDS

• Demonstrate a sincere and positive attitude.
• Give 100% of yourself every day.
• Be present and own the moment. We only get one chance.
• Seek to understand, not to be understood.
• Always find a way to say "YES".
• Ask "What more can I do for you", followed by "Thank you for allowing me to serve you"
• Follow the 10-Foot Rule: Greet patient's guests, fellow employees, and volunteers by name and with a smile.