Job description

Westlake Village, CA-based Vigilance Health is an innovative, progressive healthcare organization that assists partners in transforming the way they deliver care.

Over the past decade, thousands of providers and healthcare organizations have depended on Vigilance Health for help navigating the transition to electronic health records. Today, the organization partners with providers, health systems, and payers to implement population health management solutions. With a focus on health coaching and motivational interviewing as the foundation to drive patient engagement, activation, and empowerment, Vigilance Health’s care management solutions lead to improved patient outcomes, a more engaged patient population, and increased revenue.

We are seeking team members who share our obsession with improving the lives of those living with chronic conditions, as well as the people and organizations responsible for their care. If you are a forward-thinking marketing professional who wants to be on the cutting edge of healthcare delivery, consider joining our team.

The Clinical Operations Care Coordinator provides support to the Director of Operations & Change Management and Chief Clinical Officer. This position acts as the liaison between the clinical care staff and higher leadership and will assist in the development of efficiencies within the operations of the clinical care team.

Essential Duties and Responsibilities:

- 50% Assist in development of Clinical Operation workflows, processes and communicating workflows to key staff

- 5% Assist in recruiting efforts which may include job post maintenance, candidate screening, interview coordination and onboarding

- 5% Support day-to-day operations by performing administrative tasks and ensuring high quality Care Management for our patients.

- 5% Attend departmental meetings and stay up to date on all business initiatives related to the department

- 10% Evaluate and prepare daily reports (Disenrollment and Patient Support Services Tracking).

- 5% completing IT outreach request and following up with CM staff

- 5%Assist with QA compliance activities by developing tools and resources CM Leads can utilize to conduct QAs

- 5% Support and training of new staff if needed

Minimum Education and/or Work Experience Requirements:

- Degree in Health Care, Health Administration, Human Services (preferred)

- 2 or more years of HealthCare Setting Experience (Preferred)

- Health Care Administrative experience (Preferred)

- Advanced-level proficiency Microsoft Office -Word / Excel

- Previous experience working with geriatric population (Preferred)

- Innovative thinker with strong conceptual and problem-solving skills.

Desired Skills / Experience:

- Bilingual, Fluent in English / Spanish (Preferred)

- Ability to accomplish / complete tasks while demonstrating a high level of attention to detail

- Excellent documentation and verbal communication skills

- Emotional intelligence

- Organized

- Flexible

- Problem solver

- Decision making

- Active listener

Other:

- Quiet and free of distractions work area

- Reliable and fast internet connection to access VPN
comfortable working in a remote position

- Ability to work 8-hour shifts

Job Type: Full-time

Pay: $37,260.50 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Work Location: Remote

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