• Responsible for the coordination of all out-of-facility appointments, as necessary, for residents of the assigned group home locations as per the Medical Appointment Procedural Guidelines. Follows up on all routine and/or special orders for specific medical appointments. Upon request, makes telephone calls to outside physicians, facilities, and/or agencies to obtain/share information, coordinate services, and advocate for the individuals served.

• Prepares and/or gathers necessary documentation/information to accompany individuals to appointments, e.g., generates or obtains internal consult forms from appropriate clinicians.
• Contacts appropriate clinicians when coordinating outside rehabilitative appointments, to ensure that appropriate instructions and/or equipment accompany the individual to the appointment.
• Communicates with outside facilities to arrange for return visits, as needed.
• Maintains a file of original Medicaid, Medicare, or private insurance cards for individuals served at the group home residences and distributes the copies to appropriate Richmond staff and outside medical facilities/doctors.
• Coordinates necessary transportation for medical appointments with the appropriate Richmond driver(s) and/or ambulate/ambulance companies by telephone and/or in writing. Obtains Medicaid prior approval for transportation needs, as necessary.
• Provides secretarial/administrative support for the Nurse Coordinator and Nurses. This includes typing and data entry of various letters, reports, memos, etc., which may include sensitive and confidential information concerning the residents.
• Reroutes misdirected medical bills to the appropriate department (internal).
• Maintains and updates Bed Hold listing for the agency and processes relevant information as per written procedures.
• Upon request, obtains copies of Emergency Room (ER)/hospitalization visit data by sending the Hospital Data Request form to the appropriate facility medical records department. Upon receipt, distributes relevant ER/hospitalization data to the appropriate staff and files in the medical record.
• Maintains medical records including filing lab reports and reports from external professionals/providers
• And other duties as necessary

Work Schedule

This is a full-time position regularly scheduled to work 35 hours per week. This position is considered to be non-exempt under the Fair Labor Standards Act.