Job description

6-month contract, with potential for extension, or conversion to full-time, based on performance and client need.

Location: This resource will support West Coast hours and is preferred to be in this time zone. They can sit at any client location and will go on-site 3 days per week. If the resource wants to sit on-site 5 days per week that is ok as well.

Highly Desired Skills: MS Dynamics, Salesforce or other CRM system experience

Position Summary: Responsible for proactively maintaining the customer relationship and revenue by managing the customer’s business needs, as well as focusing on retaining and growing the overall customer relationship in order to meet company goals and objectives. Work closely with the Account Team and Sales Management to seamlessly service the customers.

The CSM organization’s charter is client satisfaction, preservation of revenue and sales enablement

Essential Job Functions

• Develop and maintain customer and account team relationships
• Responsible for revenue protection and churn on all assigned accounts
• Actively work with the sales team and customer to determine needs for near term additional services and the account’s long term network planning activities
• Attend Quarterly Business Reviews as well as participate in pre and post sales customer meetings messaging the client Support Structure.
• Act as the primary post installation contact as well as the liaison between customer and client Fiber internal partners to ensure strong service and response to customer needs
• Manage account billing, inventory, trouble tickets, SLA and credit inquiries with internal groups and work with customer on any service related issues
• Provide and review service inventories, scorecards, customized reports and performance metrics via business review meetings with customer
• Onboard customers to the client Fiber Business Portal
• Process and actively follow orders through internal processing to ensure timely and accurate completion in order to meet customer expectations
• Review, evaluate, prepare, and deliver RFP/RFQ responses for existing monthly recurring revenue
• Drive renewal negotiations

Education/Certifications

• High School or GED required
• Bachelor’s Degree or equivalent experience in Business, Sales, or related field preferred

Experience/Minimum Requirements

• 5 years of outside sales and or customer facing management experience
• Telecom experience preferred
• Proven project management experience
• CRM and Microsoft Office experience

Other Skills/Abilities

• Strong commitment to deliver exceptional customer service
• Proven ability to work well with external and internal customers
• Ability to prioritize multiple assignments and meet all deadlines
• Ability to foster teamwork and partner across functions to deliver seamless service to customer
• Excellent presentation skills
• Strong organizational, administrative, and time management skills
• Strong analytical/quantitative skills
• Excellent negotiation skills with proven ability to close business

Job Type: Contract

Pay: $22.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Irvine, CA 92618: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Irvine, CA 92618

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