• Maintains confidentiality of patients and staff.
• Checks in patients and completes intake/registration paperwork.
• Collects current and past payments from patients and safeguards funds.
• Prepares paperwork for payment arrangements and/or refers patients to a Program Navigator.
• Verifies Insurances.
• Assists patients with inquiries regarding insurance and account balances.
• Assists with obtaining signed consent from patients/family members.
• Enters patient information into data systems.
• Performs pre-certification and authorization reviews.
• Informs patients of required documents for eligibility and determines patients sliding fee scale according to the approved schedule.
• Balances payments on a daily basis.
• Answers phones and directs appropriately.
• Schedules appointments.

• Works with Department Manager to provide coverage if out of office for illness, medical appointments, vacation, etc;
• Reviews charts for accurate Registration forms;
• Other duties as assigned.

• High school diploma.
• Fluency in Spanish is required.
• Warm, enthusiastic, energetic personality.
• Good written and verbal communication skills.
• Excellent customer service skills.
• Strong self-management skills.
• Ability to manage time efficiently.
• Excellent grammar, punctuation, spelling and proofreading skills.
• Experience with data entry and word processing computer software.
• Ability to organize, communicate and perform detailed functions.
• Required to be vaccinated against COVID-19 or willing to be administered vaccinations upon hire

Serving Houston’s East End community since 1994, El Centro de Corazón (El Centro) is an accomplished Federally Qualified Health Center (FQHC) with three health centers and offers a comprehensive range of pediatric and adult health care services for the medically underserved and uninsured, which includes primary care, women’s health, dental care, and behavioral health services. El Centro also provides ancillary services, such as case management and eligibility assistance, to help patients and their families overcome obstacles to accessing health care services.