Job description
Role and Responsibilities
RSi is looking for a Client Resources Specialist. This role requires professional and effective corporate communication skills, demonstrated technical telecommunications proficiencies and operation efficiency within the Client Resources Team to ensure client’s expectations are met and exceeded.· Delivers exceptional client service and support that underpins the ongoing relationship between the client and business· Possesses strong written and verbal communication skills and always adheres to a high level of personal and professional presentation · Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers while maintaining professional mannerisms
Key Competencies:
RSi is looking for a Client Resources Specialist. This role requires professional and effective corporate communication skills, demonstrated technical telecommunications proficiencies and operation efficiency within the Client Resources Team to ensure client’s expectations are met and exceeded.· Delivers exceptional client service and support that underpins the ongoing relationship between the client and business· Possesses strong written and verbal communication skills and always adheres to a high level of personal and professional presentation · Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers while maintaining professional mannerisms
- Responds to all communication, verbal inquiries, and correspondence from all relevant parties in a timely, effective, and efficient manner
- Assists in month end processes, creates batch reports, prepares and delivers weekly/monthly invoices and reporting packages for multiple clients,
- Processes daily ACH, mail-in payments, and lock box items in a timely manner
- Communicates professionally with clients on outstanding receivables
- Assists with new client implementation including set up and documentation
- Performs various administrative tasks for internal departments and clients including logging voicemails, printing and mailing statements from client systems, and other tasks as assigned by Supervisor
- Provides relief support for the office front desk duties when needed or applicable.
Key Competencies:
- Highly proficient, organized, and able to prioritize tasks
- Detail oriented
- Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) required
- Effective written and verbal communication skills
- Strong work ethics
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