Job description

The overall role of the Client Care Coordinator is to provide the highest level of support to Southern Maryland Homes Group and its clients and customers. It is expected that this position will support and assist all departments within the company with all clerical duties, data entry, and all other relevant administrative duties so that the Southern Maryland Homes Group maintains and grows its client base.

• Oversee all aspects of the administration of the agent’s business.

• Create and manage all systems for sellers, buyers, client database management, lead- generation tracking, lead follow -up, and all office administration.

• Oversee all aspects of seller transactions from initial contact to executed purchase agreement.

• Consult and coordinate with sellers all property photos, staging, repairs, cleaning, signage, lockbox, access requirements, and marketing activities.

• Obtain all necessary signatures on listing agreement, disclosures, and other necessary documentation.

• Coordinate showings and obtain feedback.

• Provide proactive weekly feedback to sellers regarding all showings and marketing activities.

• Coordinate all public open houses and broker open houses.

• Enter all listing information in MLS and marketing websites and update as needed.

• Submit all necessary documentation to the office broker for file compliance.

• Input all necessary information to client database and transaction management systems.

• Oversee all aspects of buyer and seller transactions from executed purchase agreement to closing.

• Coordinate title/escrow, mortgage loan , and appraisal processes.

• Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.

• Regularly update and maintain communication with clients, agents, title officer, lender etc.

• Submit all necessary documentation to the office broker for file compliance.

• Coordinate moving/possession schedules.

• Schedule, coordinate, and attend closing process.

• Input all client information to client database system.

• Schedule 30 -day, 90 -day and 120 -day client customer service follow -up calls to assist with any home improvement provider recommendations and to ask for referrals.

• Supervise client database management program and system.

• Create and regularly prepare all buyer and seller consultation packages.

• Coordinate the preparation of all listing and open house flyers, graphics, signage, and all other marketing materials.

• Manage and update agent website(s), blog(s), and online listings.

• Regularly assist agent’s to manage and enhance their social media presence.

• Track and coordinate all inbound leads from websites, social media, and other online sources.

• Coordinate all client and vendor appreciation events.

• Regularly obtain client testimonials for websites, social media and other marketing materials.

• Coordinate and implement agent marketing videos and property videos on website(s), blog(s), social media , and client database email campaigns.

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday
• No weekends

Work setting:

• Office
• Remote

Ability to commute/relocate:

• White Plains, MD 20695: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Real Estate Experience

Experience:

• Customer service (Preferred)

Work Location: Hybrid remote in White Plains, MD 20695

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