Job description

JOB DETAILS

Job Title: Claims Adjuster
Company: Vehicle Administration Services

Job Description

Job Title: Claims Adjuster

Summary:
The Claims Adjustor is responsible for evaluating claims from start to finish using exceptional customer service qualities. Our hours of operation are Monday - Friday 8:00AM - 5:00PM CST with an opportunity for a hybrid work from home schedule once fully trained. Our parent company Brown and Brown has been rated as Great Place to Work. The rate of pay being offered is between $17 - $20 per hour depending on experience. Licensing is not required.

Essential Duties and Functions: include the following. Other duties may be assigned.

• Handles claims from initial contact through to conclusion.
• Thoroughly investigates claims and verifies eligibility
• Responsible for maintaining positive customer relationships seeking to enhance organizational skills.
• Manages a high call volume with exception communication and customer service skills
• Successfully works independently and in a team atmosphere.
• Skillfully adapts and uses critical thinking and problem-solving issues.

Competencies: * Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward

• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Creates an environment where teammates feel connected and energized.
• Written and Oral communication—Communicate a concise message that resonates every time. The individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Problem solving—Create innovative ways for our customers and our company to be successful. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required
· Excellent written and verbal communication skills
· Proficient with Microsoft Office Suite and industry standard web applications
· Ability to maintain a high level of confidentiality

Preferred
· Bilingual is a plus, not required
· Service Advisor, Warranty, or Service Drive experience a plus
· Basic mechanical knowledge of automotive systems.

Physical Requirements Necessary on a Regular Basis:
1. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
2. Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
3. Vision sufficient for use of a computer monitor.
4. Ability to sit at a desk 7-8 hours per day.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

Job Type: Full-time

Pay: $36,400.00 - $41,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dallas, TX 75244: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: Hybrid remote in Dallas, TX 75244

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