Chick-fil-A Customer Service Team Leader

Chick-fil-A South Plainfield, NJ

Chick-fil-A South Plainfield is hiring a growing professional who wants to acquire leadership skills, build their career portfolio, and have the opportunity to grow within the company. Chick-fil-A was voted as America’s favorite quick-service restaurant, and we pride ourselves on having a fast-paced growth culture where leaders are continually developing and enhancing their skills and the skills of those around them. This includes high-level hospitality experience, business acumen, coaching, and overall leadership abilities.

Being our Customer Service / FOH Team Leader gives you the unique opportunity to start on a path to management and acquire management responsibilities gradually, with the end goal being a position in senior management at our restaurant. The position requires you to work fast-paced in our high volume store. Team Leader helps to train and oversee the FOH employees, and reports to the Manager in Charge for each shift.

Pay Type: Starting at $16.00/hr

Position Type:

• Full-Time
• Open Availability Preferred

Our Benefits:

• Flexible Schedules
• Meal Stipend
• Access to Scholarships at up to $2,500 per year
• Professional Development with Leadership Development
• Gain additional experience in Talent, Operations, Marketing
• Certifications (such as Food Manager, Certified Trainer, etc).
• Training through books/videos/blended learning
• Customized individual development plan based on your goals
• Performance management and reviews
• Mock interviews and interview coaching
• One-on-one coaching from Managers and our Operator
• Fun, Fast-Paced, Hard-Working Environment
• Work for Independent Operator who is invested in your success
• Sunday’s Off

Requirements:

• Must be 18 or older
• Must have prior experience working in customer service or hospitality, or a relatable field
• Must have open availability
• Proven ability to lead a team
• Basic computer and iPad competency
• Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 50lbs
• Team-oriented, adaptable, dependable, and strong work ethic
• Strong desire to serve customers and the team
• Must be an excellent coach, communicator and team builder

Responsibilities:

• Communicates employee performance and policy/procedure violations to the Shift Manager
• Models our high standard of hospitality and excellence for our team and serves as an expert
• Assists with side-by-side training of new Team Members in the front-of-house
• Must be an excellent coach, communicator and team builder
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
• Assists with food deliveries
• Handles customer complaints and issues as they arrive at the front counter
• Responsible for inventory & facilities management
• Complete understanding of each key position in the front of the store
• All other duties as assigned

Thank you for your interest in employment at Chick-fil-A South Plainfield! Upon submitting your resume, you’ll be contacted via phone call or email within 1-3 business days. Please do not contact the store.

REQUIREMENTS

• Minimum 18+ years old
• Previous customer service experience preferred
• Previous leadership experience an asset
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great customer skills
• Must be available work at least two Friday's and two Saturday's per month