ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That's no easy task, which is why we're so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America's #1 sports betting app
• FanDuel TV — "The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION:
Our roster has an opening with your name on it

The Fraud and Risk Chargeback Associate is responsible for reviewing, analyzing and resolving chargeback disputes efficiently and accurately across the FanDuel Group brands. Fraud and Risk Chargeback Associates play a key role in mitigating risk and ensure industry leading chargeback performance, compliance and customer support. Intermediate understanding of the chargeback dispute process is required as well as a basic understanding of existing and emerging Fraud risks within Daily Fantasy Sports, online gaming or related industries.

THE GAME PLAN:
Everyone on our team has a part to play

• Review, analyze and resolve daily chargeback disputes efficiently and accurately.
• Assist with inbound and outbound support; including but limited to banks, processors, customers, merchants and card networks.
• Investigate chargeback claims and compile evidence to either support or oppose a claim through the reimbursement process.
• Assist with basic account review and resolution; including but not limited to status changes, payment refunds as well as the debiting or crediting of funds.
• Collaborate with internal and external teams to maximize debt recovery and team efficiency.

THE STATS:
What we're looking for in our next teammate

• Minimum of 1 year of chargeback resolution experience in Daily Fantasy Sports, online gaming or related industries preferred.
• Minimum of 1 year of fraud experience in Daily Fantasy Sports, online gaming or related industries preferred.
• Bachelor's degree in business related field preferred.
• Intermediate understanding of the chargeback workflow, bank and payment operations, payment processors, industry trends and best practices.
• Intermediate understanding of Check, ACH, Wire, Debit/Credit card, PayPal and other payment channels operating rules.
• Basic knowledge of common fraud-prevention strategies and systems.
• Strong communication, organizational and analytical skills.
• Availability to work flexible hours that include nights and weekends.
• Passion for sports and/or gaming industry a plus.
• Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies

THE CONTRACT:
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

#LI-Hybrid