Job description
JOB SUMMARY:
The Certified Application Counselor acts as a community liaison for Low to Moderate income participants, connecting them with viable services offered by True Health and throughout the community.
PRIMARY FUNCTIONS:
- Facilitate patient access to social programs including Medicaid, Medicare, Social Security, Disability, Food Stamps, Florida KidCare and Cash Assistance while protecting the fiscal interest of True Health.
- Navigate patients through various social program options through one-on-one counseling.
- Assess the patient needs and make referrals to appropriate community resources.
- Track and report patient's progress in applying for assistance.
- Advocate on the patient's behalf to help resolve problems with resources.
- Attend basic training.
- Other responsibilities as assigned
EDUCATION AND EXPERIENCE:
- High School Diploma or GED certificate
- Some college preferred
- Preferred - one or more years of experience as front office staff in a healthcare setting and customer service.
KNOWLEDGE AND SKILLS:
1. Understands and strives to maintain TEAMWORK
2. Computer competency/Windows literacy
3. Microsoft Word/Excel or equivalent
4. Organization
5. Telephone etiquette
6. Strong customer service
ADDITIONAL QUALIFICATIONS:
1. Bilingual Preferred
RELATIONSHIP REPORTING:
1.Reports to Outreach & Enrollment Manager
PHYSICAL REQUIREMENTS OF JOB:
- Ability to stand and or walk for extended periods of time
- Ability to use hands and fingers to handle or feel
- Ability to reach with hands and arms
- Ability to view a computer screen for extended periods of time
- Ability to perform repetitive hand and wrist motions for extended periods of time
- Ability to talk and listen to patients
www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.