Job description

***BRAND NEW STORE OPENING THE WEEK OF OCTOBER 24, 2022***
The CENTER ASSOCIATE delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. Bilingual fluency in Spanish is preferred, but not* required.*
The ideal candidate has at least one year of previous retail sales experience working in a fast-paced environment, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who proactively strives to learn all aspects of the business in the shortest possible time. Previous experience in shipping and/or print production, and basic graphic design is preferred, but not required.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping, printing and other needs while providing offers for viable solutions
• Takes proactive action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Ability to pass a background check to become an onsite notary required
• Performs other duties as assigned

QUALIFICATIONS

• Trustworthy
• Positive and energetic
• Proactive and solution oriented
• Exhibits an active attention to details
• Teachable and trainable demeanor
• High school diploma or GED required
• Embraces teamwork environment
• Career driven for advancement
• Fast learner with strong organizational skills
• Excellent listener with heightened customer service skills
• Reliable/dependable (punctual and works when scheduled)
• 1 year or more working in a fast-paced retail and/or business hub environment
• Adaptable in utilizing evolving technology platforms
• Able to work a flexible schedule to include weekends (Saturdays and Sundays)
• Proficient computer skills, including Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication skills, including spelling and math
• Bilingual fluency in Spanish is preferred, but not required
• Able to lift up to 50 lbs.

THE UPS STORE, INC. together comprise approximately 5.000 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

POSITION COMPENSATION
$14.50 - $15.50 /hour based on level of customer service skills including retail, hospitality/restaurants, basic print production and/or graphic design skills + earned hourly rate increase eligibility after 90 days

LOCATION EMPLOYEE BENEFITS

• Direct Deposit
• Uniforms Provided
• Excellent Advancement Opportunities
• Formal Ongoing On-The-Job Paid Training
• The UPS Store Operations Are Closed on Major Holidays (i.e. Thanksgiving, Christmas, New Year's Day, Easter)

VISIT OUR CAREER PAGE THROUGH OMEGA KEY CONSULTING TO REVIEW OUR CORE VALUES

Job Types: Full-time, Part-time

Pay: $14.50 - $15.50 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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