Job description
Position Overview:
This position is the first point of contact for most customers and employees. Excellence in customer service, personal communication, and organization will provide a solid foundation for the front end of the store and all happens there.
Cashiering & Training:
- Provide excellent customer service, processing transactions efficiently and correctly
- Helping customers choose and locate products
- Accurate cash handling, both at the register and counting and balancing registers at the end of shifts
- Training new employees in customer service, register use and cash handling
Scheduling:
- Writing weekly schedules for 10-15 employees
- Maintaining employee emergency contacts and availability records
- Working with the store manager to adjust and handle schedules and scheduling conflicts
Bush Order Processing:
- Answer phones and provide quotes or written orders
- Process and sell bush orders, following procedures and State statues
- Pull orders as required
- File orders and maintain files and documentation as required by State statute
Ordering and Inventory:
- Ordering and maintaining inventory for tobacco and candy/snack products
- Working with the store manager to price and provide proper signage for these products
- Order and maintain inventory for 50ml - 375ml spirits
- Strong communication skills for interactions with customers and sales staff.
- Leadership skills.
- Familiarity with effective sales strategies.
- Inspirational attitude and ability to create a motivating environment.
- Ability to train others effectively.
- Product knowledge.
- Customer service skills, including how to manage upset customers.
- Retail sales experience, or related customer service training.
- Taps card.
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