Job description

PRIMARY OBJECTIVE:

To perform customer checkout transactions as required for daily sales and to ensure a positive shopping experience for customers.

NATURE AND SCOPE:

Primary emphasis in this position is on following front-end checkout procedures in all transactions, expedient processing of all orders, and maintaining positive customer relations. The position requires ongoing customer interaction, providing prompt, courteous and accurate service. This position requires ongoing social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Customer Service Manager or person in charge.

ESSENTIAL POSITION FUNCTIONS:

1. Assist customers and ensure proper service levels and courtesy from all employees

· Greet, offer assistance, and thank customers

· Answer or refer questions, and respond to customer requests as needed

· Bring customers to location of item

· Perform price checks

· Respond to customer assistance needs/calls promptly

· Direct customer problems to management as appropriate

· Monitor and ensure prompt, courteous, and accurate customer relations

2. Scan and process customer purchases in an accurate, efficient and prompt manner

· Ensure minimal waiting time for each customer

· Account for all products in and under the cart before beginning customer order

· Ask for coupons before beginning an order and code coupons accurately

· Scan each item so it is properly identified by the register system

· Obtain prices for items not identified by the register system and complete scan error forms for discrepancies

· Have working knowledge of most frequent product codes and new items

· Use care in handling of products

· Utilize proper etiquette for phone calls, and when using the paging system

· Follow policy and procedures when handling tobacco, alcohol and lottery transactions

3. Ensure proper handling of all forms of tender and coupons

· Count and enter cash into register system

· Enter credit and debit card transactions into register system

· Enter electronic transactions (food stamps) into the register system

· Verify information on check, enter and appropriately utilize check verification system and tender check into register system

· Ensure coupons are valid, enter to correct department

· Maintain clean, neat and organized check-out and work area

4. Ensure accurate handling of all voids, returns, refunds and exchanges

5. Follow front end safety and security procedures

· Use appropriate scanning techniques and ergonomic methods

· Know and understand store emergency procedures

· Apply security tape as needed for proof of purchase

· Notify appropriate personnel in case of theft or shoplifting

6. Assist with front end maintenance and cleaning

· Clear floor and carts, clean and stock registers, fill bag stations, assemble tote boxes, and perform shop back

· Straighten and fill product at check stands as directed

7. Follow all store and department policies and procedures

8. Perform other duties as assigned or delegated

PHYSICAL REQUIREMENTS:

FREQUENT: 15% of the work shift or at least ten repetitions per work shift.

OCCASIONAL: Approximately less than 15% of the work shift or fewer than 10 repetitions per work shift.

FREQUENT:

Physical

lifting/carrying to 50 lbs., pushing/pulling to 20 force pounds, equipment operation (scanner, register, check approval machine, coupon machine), reaching, standing, turning

Mental

judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math

OCCASIONAL:

Physical

lifting/carrying over 50 lbs., equipment operation (calculator), squatting, stooping/bending, walking

ENVIRONMENTAL:

Position functions and physical requirements may vary between locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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