This position is located at Cobb Senior Services. This position will facilitate client care by assessing client’s needs, evaluating options, developing care plans, coordinating care, gauging progress and delivery of services. This position will link clients to the available services and resources. This position will maintain clients’ records by conducting and documenting assessments and re-assessments, reviewing case notes, logging events and progress. This position will perform other case management duties as assigned.

The chosen candidate will possess professional phone skills, working knowledge of MS Office and databases, excellent interpersonal skills, ability to juggle multiple tasks simultaneously, high volume data entry skills with proven accuracy and attention to detail, strong organizational skills, and proven problem-solving skills.

The chosen candidate must be able to communicate effectively in Spanish & English (verbal and written).

Provides consultation and information to clients, volunteers, service providers and the general public regarding programs and activities related to senior services: researches and explains internal and external programs, services, requirements and availability; and maintains information and knowledge of federal and state benefits and community-based programs.

Assesses, screens and determines client referrals for eligibility for services: conducts interviews and needs assessments; conducts home visits; conducts initial assessment of cognitive, physical, social, economic and emotional status/functionality of individuals; interviews and observes clients in their living environment; and may translate documents and provide advocacy for bilingual clients as needed.

Provides case management services: develops, implements and monitors comprehensive plan of care for clients based on assessment, client expectations, and availability of services; initiates/coordinates services and maintains contact with service providers; collaborates with client, family, and informal supports to implement plan; reviews and updates care plans; evaluates service provision; monitors progress; and adheres to federal, state and agency policies regarding service eligibility and monitoring.

Assists general public and clients with locating and applying for financial and material assistance: assists clients with applications; collects information and submits documentation to agencies; assists clients in paying rent, utility bills, etc.; and arranges and schedules necessary appointments for same.

Maintains client case files in departmental database: documents client visits, services provided, and client progress; inputs, updates and changes information as needed; and maintains service logs.

Participates in special projects or programs of the center, such as delivering meals and care packages to homebound clients and taking applications for assistance programs.

Maintains a comprehensive, current knowledge of applicable policies, procedures, regulations, codes, and other regulatory standards related to aging services: maintains and awareness of available community services and resources; and attends workshops, seminars, and training sessions as appropriate.

Performs other related duties as assigned.

Minimum Qualifications

Bachelor's Degree in Human Services, Social Work, Gerontology, or related field; supplemented by one year of experience in social work or case management.

Preferred Qualifications

• 
  Prior Intake and referral experience in a high volume setting
• Knowledge of social services programs and community resources for senior adults.
• Bi-lingual English /Spanish
• Experience with ongoing case management and managing a minimum caseload size of 75 or more
• Experience conducting in home assessments is required

Must possess and maintain a valid Driver's License.

Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.