Care Transition Advisor
Job description
Summary/Objective
The purpose of this position is to manage and increase a facility’s census by establishing, developing and maintaining relationships with hospitals, physicians, insurers, and community organizations that generate resident admissions. Conducts physical assessments and/or screening of potential residents.
Essential Functions
- In accordance to facility and district sales plans, must develop and execute tactics to maximize admissions of residents requiring a sub-acute level of care including regular contact with potential referral sources including hospitals, physicians, insurers, case management companies and health care agencies.
- Maintains an 80% conversion ratio from referrals to admissions.
- Serves as a key member of the facility sales team by assisting other members with coordination of sales calls to key accounts
- Conducts industry analysis annually and local market analysis quarterly. Completes the business development tool (sales plan) weekly.
- Ensures admission screening of potential residents, determines level of care, services required, equipment needs and insurance coverage, as appropriate.
- Ensures company processes are followed to ensure the clinical and financial approval process in a timely manner.
- Coordinates admissions with appropriate departments and staff
- Directs efforts to the managed care industry by setting up appointments with case managers and explaining the services provided
- Contacts local community agencies to generate a positive image and encourage word-of-mouth referral activities.
- Maintains up-to-date knowledge of current regulations governing Medicare / Medicaid and private insurance company reimbursement processes.
- Ensures all required records are maintained and submitted, as appropriate, in an accurate and timely
- Ensures 80% of time is spent outside the building on census development in the local market.
- Participates in weekly sales team meetings, reporting regularly on referral development and progress on targets
- Perform other duties as assigned
Competencies
- Strong technical writing skills
- Familiarity with medical terminology
- Superior presentation skills – both one on one and in a group setting
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Supervisory Responsibility
This position supervises the marketing staff and others for whom they are administratively or professionally responsible for.
Work Environment
This job operates in an office environment. This role routinely uses office equipment such as a computer, printer, fax and telephone.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally/frequently/continuously required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Sensory abilities required by the job include close vision and hearing.
Position Type/Expected Hours of Work
This is a full-time position, and business days and hours are Mondays – Fridays. Longer hours, evenings and weekend work will be necessary occasionally.
Travel
This position requires up to 10% travel.
Required Education and Experience
- Bachelor’s Degree in marketing or four plus (4+) years of relevant work experience
- One to Three (1-3) years experience in health care, long-term care industry or insurance sales/marketing
- One (1) year experience with proposal development process
Preferred Education and Experience
- Public relations experience preferred
- Registered Nurse preferred, but position may be filled by LVN/LPN
- RN must have one (1) year experience in patient/resident assessments
- LPN must have a minimum of two (2) years experience in patient/resident assessments
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