Job description

FULL REMOTE

Duration: 5 months with the possibility for extension.

* Call Center environment
* Incoming calls assisting with start/stop service and or Billing & collections
* Must be able to work between 7am – 7pm Mon-Fri (no weekends)

* 4 weeks training – Must have 100% attendance.

Responsibilities:

• These accountabilities are not intended as a complete list of specific duties and responsibilities and does not limit or modify the right of any supervisor to assign, direct, and control the work of employees assigned to this job.

Primary Accountabilities

• Acts as a first line of contact to identify and respond to any type of customer inquiry: answering calls and participating in customer outreach.
• Initiates company response to customer emergencies and outage calls.
• Advises customer on safety protocols and processes information accurately due to criticality of public safety and timely company response.
• Initiates work orders and actively engages customers for meter readings, service requests, and construction program offerings.
• Performs collection activities, including payment agreements, educating on programs for assistance and processes for delinquent accounts.
• Responds to customer inquiries and complaints and initiates action to resolve.
• May be required to adapt standard procedures and processes to resolve customer issues.
• Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly.
• Understands rate tariffs; keeps current on rate changes; communicates with internal and external customers as necessary.
• Mentors less-experienced employees as needed.
• Attend training sessions to improve knowledge of processes and products.
• Maintain confidentiality of information. Supervision
• Performs work under the general supervision of the Customer Support Services Management staff.

Job Type: Contract

Salary: $15.00 - $16.00 per hour

Schedule:

• 10 hour shift

Work Location: One location

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