Job description

Richard Heath & Associates, Inc. is seeking a dedicated and talented professional for the following opportunity in the Fresno, CA:

Call Center Supervisor
Full-time, non-exempt

The Call Center Supervisor is responsible for the coordination of the Call Center activities as they relate to supervision, reporting, scheduling, training, equipment/inventory management, call center performance, and quality of customer service. They will assist the Program Manager with call scripting, call center operations, coordination of special projects and coaching and evaluation of the Call Center team.

Ideal candidate will have:

• High school diploma or equivalent
• Three years of experience as a customer service representative
• One year of experience supervising others
• Preferred experience training staff and evaluating call center needs
• Preferred experience with energy efficiency programs
• Excellent customer service skills, the ability to work in a team environment and ability to handle difficult customers
• Advanced knowledge and experience with Microsoft Office suite
• Preferred Bi-lingual in English and Spanish

Pay Range:
$23.00 - $26.00 per hour, DOE

What you can expect from RHA:

• Respectful, passionate and creative employee culture dedicated to improving the lives of others
• A collaborative team who value each other and give you the tools and resources you need to succeed
• Competitive paid time off to balance the demands of life
• Secure, diverse successful company that is celebrating over 40 years in business

Who is RHA?
For over 43 years, RHA has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, and environmental justice and diversity, equity and inclusion.

WHY IT IS EASY TO FEEL PASSIONATE ABOUT OUR WORK:
Our Vision - Connecting our clients to diverse populations
Our Mission - working together to improve lives by delivering socially responsible solutions.
Our Values - PA2CT
Proactive
Adaptable/Accountable
Committed
Team
Our Motto - Doing whatever it takes

Richard Heath & Associates is an equal opportunity employer committed to a diverse workforce

Employment at Richard Heath & Associates is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, employment verification, and drug testing.

Thank you for considering to join our team! We can't wait to hear from you.

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Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Fresno, CA 93650: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 3 years (Required)
• Call center management: 1 year (Preferred)

Work Location: Hybrid remote in Fresno, CA 93650

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