Job description

Quality Carriers, Inc. is the nation’s #1 tank trucking company. We transport a broad range of chemical products and provide our customers with value added services. We’re a core carrier for many of the Fortune 500 companies engaged in chemical processing and we provide services to each of the top 100 chemical producers in the world with US operations.
We employ over 2,000 people nationwide and have over 200 people in our Tampa based corporate office.
We are currently seeking a Full-Time Call Center Specialist to join our diverse team here in Tampa, FL.
This person will work nights or overnight shift and weekends and holidays. Hours will be 3pm-11 pm or 11pm to 7am with 1 hour lunch and some overnights to help cover other shifts will be required
The Call Center Specialist will be responsible to receive and input information regarding accidents, incident, spill, contamination, workers comp claim into the claims system. When responding to accidents or incidents, the Call Center Specialist will be responsible for determining if a driver qualifies for a DOT vs Non-DOT drug and alcohol testing; making all customer and state notifications if applicable; and send out emails with complete loss reports to appropriate terminals and distribution list. In addition this role will handle breakdowns, fuel card issues, electronic logs, inquiries, trailer tracking, and follow-up on invoices when com checks or express checks are issued.
Minimum education/experience necessary to perform the job:

• High school diploma or equivalent
• 2-4 year’s transportation and/or call center experience
• Customer service experience
• Transportation experience, DOT and safety knowledge, helpful
• Experience with Microsoft Office products
• Able to handle phone work with a focus on Customer Service
• Proficient computer skills
• Ability to type 45+WPM
• Ability to self-regulate tasks and multitask with minimal supervision
• Excellent organizational and communication skills

We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, in addition to Medical, Dental and Vision plans).
Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.
Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Experience
Required

• 2 year(s): High Volume Call Center

Preferred

• 1 year(s): W/C Claims
• 1 year(s): DOT Compliance Knowledge
• 2 - 4 years: Transportation / Dispatcher

Education
Required

• High School or better

Skills
Required

• Customer Service
• 10 Key

Behaviors
Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations
Preferred

• Job Security: Inspired to perform well by the knowledge that your job is safe

Job Type: Full-time

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