Job description

JOB SUMMARY: To acknowledge all patients, determine and satisfy their needs and in doing so, exceed patient expectations; carry out all duties and activities directed by the Call Center Supervisor

RESPONSIBILITIES: Demonstrate the ability to perform and complete the following skills pertaining to this position, which include, but are not limited to:

• Mission Statement - At all times, represents the WEC mission by always demonstrating professional and thoughtful behaviors; promoting goodwill, both internally and externally, with an unwavering focus on patient care and exceeding patient expectations.

• Ensure all patient information is documented correctly and in accordance with office protocol.

• Answer every phone call in a timely manner on the first or second ring

• Ensure that you are always courteous when speaking to patients.

• Be sure to introduce yourself and answer all of their questions fully

• In charge of booking appointments for providers and keeping their schedule updated by confirming all appointments and reschedule them as needed

• Assist in general housekeeping at closing and throughout the day, including cleaning working area, filing and maintaining a neat and orderly appearance

• Attend all required staff meetings and training sessions.

• Complete all daily accounting duties in accordance with office protocol.

• Manage personal patient information in a secure and confidential manner ensuring all communication, both verbal and visual, are in compliance with HIPAA regulations.

• Adhere to and uphold compliance of all internal practice policies and procedures as required by Williamson Eye Center

Position Qualifications:

• Education: High school or equivalent (preferred)

• Job Type: Full-time

• Salary: $12.50/hour (based on experience)

Education:

• High school or equivalent (Required)

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Other

Schedule:

• Monday to Friday at our Connells Park location

• No weekends

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Job Type: Full-time

Pay: From $12.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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