Job description
TLC Associates is proud to partner with FEMA (Federal Emergency Management Agency) to help those in crisis. This temporary position will be primarily assisting callers with questions and concerns around local or state emergencies.
Responsibilities
- Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims-specific information to individuals calling into the contact center.
- Utilize standard technology such as telephone, email, and web browser to complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
- Refer escalated calls as needed
Requirements
- Highschool diploma or GED
- Must pass a federal background check
- Call center experience preferred, but not required
Benefits:
- Welfare and Fringe Benefits totaling at $4.41 per hour in addition to the $15 base wage.
- Paid Holidays
- Paid Sick Time
- Opportunities for advancement and permanent placement!
It is the policy of TLC Associates to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Job Types: Full-time, Temporary
Pay: $15.00 per hour
Schedule:
- 8 hour shift
Work Location: One location
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