Job description

MMC Group is looking for a Call Center Representative in the Boca Raton, FL area!
Pay rate: $14.50 per hour (pay increases to $15.50 for bi-lingual candidates only after training).
After the 3 weeks of training, candidates can make up to $18 per hour based on attendance, quality, and average talk time. Bilinguals can make up to $19 based on the same criteria.

• Schedule: Training Hours: Monday - Friday 8 am - 4:30 pm
• Regular hours: Monday - Friday between 7:00 am - 7:00 pm (One day off during the week); every Saturday mandatory 8:30 am - 5:00 pm (40-hour work week)

Job Description and Responsibilities:
A CSR is expected to abide by and enforce the policies and procedures, including regular and prompt attendance, production requirements, timely and Customer efficient completion of tasks and responsibilities, as well as promoting teamwork and cooperative effort:

• Services all inbound customer calls to the program.
• Assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance with policy.
• Disseminates information on a variety of authority related topics using training materials, handouts, and online tools.
• Completes unresolved inquiry forms for referral to the Correspondence Department for a variety of situations requiring further research and attention.
• Responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
• Performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
• Required to complete and submit all necessary documentation including, but not limited to production sheets, time studies, batch headers, callbacks, settlement sheets, refund requests and resolved folders daily.

Qualifications:

• Bilingual a Plus
• High school Diploma required, bachelors or equivalent preferred
• 1 year or more in a CSR role in a customer service environment.
• Demonstrated proficiency in Microsoft Office applications
• Excellent oral and written communication skills
• Excellent personal time management history

Job Type: Temporary

Pay: $14.50 - $18.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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