Job description

RESPONSIBILITIES:

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using
• approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, researches/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicates appropriate options for resolution in a timely manner
• Review the customer needs and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• Maintain and adhere to Client Guidelines regarding the Confidentiality of the cases and documents reviewed.
• All other duties as assigned

HOURS

• Call Center hours: Monday – Friday, between the hours of 8:30AM – 5:00PM.

COMMUTING ACCESS:

• Conveniently located across from the Hamilton Transit Station.

EDUCATION / SKILL / EXPERIENCE REQUIREMENTS:

• High School diploma or GED
• Bilingual a Plus
• A minimum of 1-year call center experience in telephone customer service or related experience
• Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
• Excellent communication and listening skills
• Computer literacy and ability to use multiple programs
• Attention to detail and problem solving
• Suggested Typing Minimum of 30 - 35 WPM

PHYSICAL REQUIREMENTS:

• Position requires sitting for long periods of time, handling inbound telephones, and keyboarding information over the course of an 8-hour shift.

Job Type: Full-time

Salary: $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Trenton, NJ 08619: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)

Work Location: One location

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