Job description
Travel is back, and we’re excited to be here, helping travelers protect their trips. In this work-from-home role, you’ll be the expert who helps our customers select the perfect travel insurance solution.
Here's a quick glimpse of what your days will look like as you work with our travel insurance customers:
A DAY IN THE LIFE OF EXCELLENCE
- Respond to inbound customer phone calls about our products and services
- Answer the caller's questions, determine their needs, and offer solutions to meet those needs
- Educate callers about their insurance options, provide pricing, and close the sale
- Serve as a subject matter expert on our products and services—you'll learn them inside and out, and stay up-to-date on new products and policy changes
- Accurately enter pertinent customer data and research customer information
- Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
- Maintain regular, predictable, reliable attendance.
- May perform other duties as assigned.
- Receives inbound telephone inquiries from customers with the intent of promoting or selling company products or services.
Compensation:
- Up to $17.50 an hour base pay
- Additional pay on top of base pay for evening and weekend hours
- Uncapped monthly incentive with a department average of $600 monthly
- Up to 2% of eligible earnings based on company performance
Job Functions
- Key responsibilities which take no less than 10% of overall job time.
- Regular, predictable, reliable attendance is an essential function of this position.
- Respond to inbound customer inquiries via telephone.
- Educating potential clients on their insurance options, providing quotes, and closing sales
- Identify customer needs and provide optimal or alternative product solutions to meet those needs.
- Responsible for in-depth knowledge of products and services offered, learning about products and staying up-to-date on new product or policy changes.
- Accurately enter pertinent customer data and research customer information.
- Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.
- Demonstrated success in a sales based environment.
- Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.
- May perform other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent diploma.
- Six (6) to twelve (12) months in a customer service environment with previous success in a sales based environment preferred, but not required.
- Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
- Limited lines license to be obtained after hire [No testing required]
Preferred Qualifications
- Property & Casualty License
Benefits
- Robust 401(k) plan
- Medical, Dental, Vision, FSA, HSA and Lift Insurance Options
- Wellness Programs
- Paid Time Off
- Paid Holidays
- Tuition Assistance
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
Job Level:
Entry Level
Location:
Richmond, VA, US, 23233
Available until:
11/28/2022
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
AGA Service Company
Job Type:
Full-Time
Remote Job:
Remote working
Employment Type:
Permanent
ID:
15732
www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.