Job description
About us:
We’re
Insurize Wise – a call center company that brings the human touch back into the business mix. We provide outsourced excellence to the businesses we assist, helping brands effectively handle customer issues that surface day-to-day.
We are looking for a Call Center Customer Service Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Salary:
$850 -$1200 per week
Duties:
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
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