Job description

We’re Hiring!

Our client is a global insurance company seeking candidates for the Remote Customer Service/Call Center team members to support their customers during Benefits Open Enrollment. Great training is provided, so don’t be worried if you don’t know everything about this topic!

NOTE: **Multiple start dates anticipated, first class is slotted for end of July.**

Pay by Location: While the position is remote, you will need to be located within one hour of our client’s offices which are:

• Urbandale, IA 50398 - $18.50/hour
• Franklin, MA 02038 - $18.50/hour
• Houston, TX 77002 - $16.50/hour
• Dallas, TX 75201 - $16.50/hour
• Sunrise, FL 33323 - $16.50/hour
• Clearwater, FL 33765 - $16.50/hour

Schedule: Shift start times begin at 6:55 AM EST with the latest start time at 11:30 AM EST with Two 15-minute breaks and one 30-minute lunch are scheduled daily

Home Office Requirements: Private quiet workspace and an internet speed of 50 Mbps.

Job Overview:

• This is primarily an inbound call center role with the occasional outbound follow up calls (as needed) where you will be answering questions about benefits, troubleshooting website issues, enrolling in benefits and making call backs if needed.
• Handle inbound telephone calls and document all interactions in SalesForce
• Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email
• Research customer inquiries and follow up with customers as needed via email or outbound phone calls
• Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
• Request additional/missing information from the customer via written or verbal communication
• Document client issues and escalate issues to appropriate parties to resolve
• Ability to troubleshoot basic website errors/questions
• Assist with enrolling customers in various life and health products
• Ability and flexibility of working a scheduled day
• Assisting customer with payments and payment-related questions
• Assisting customers with the claims and claims related processing

Requirements:

• HS diploma or equivalent
• At least 2 years of proven customer service or sales experience in an office environment or call center
• At least 6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
• Basic computer troubleshooting skills
• Strong oral and written communication skills
• Ability to work in multiple technology/systems at once; very important
• Able to thrive in high-volume and VERY fast-paced environment – 40+ calls in a shift
• Learn quickly and able to leverage tools so be able to adapt and grow on their own.

What makes you stand out:

• Two years college coursework
• Prior call center experience
• Bilingual (Fluent in Spanish and English, both written and verbal)
• Currently hold an active Life and Health License
• Previous experience with Group Universal Life, Medical, Dental, Vision, Accident or Critical Illness products

Ian Martin PBC dba Raise is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran status, sexual orientation, or any other characteristic protected by law. Ian Martin PBC dba Raise is an equal opportunity employer encouraging diversity in the workplace.

#USVM

Job Type: Contract

Salary: $18.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Overtime

Experience:

• Call center: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: Remote

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