Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Business Systems Analyst do at Fiserv?

• The Digital Channels group at Fiserv develops innovative online banking and mobile banking solutions for financial institutions of all sizes with a mission to deliver easy and compelling digital financial management and money movement always at your fingertips.

• You'll drive operational readiness and maturity for banking and other financial services products.

• You'll thrive by leveraging your exposure to implementations or support of financial services products, good analytical thinking skills, and an aptitude towards project management, process definition and improvement.

• You'll work in a collaborative matrixed environment communicating and engaging with multiple teams on a regular basis to provide operational requirements for product releases, identify impacts of releases on operational teams, and ensure completion of various tasks to prepare operational teams to implement and support features/products.

• You'll be critical to bringing resources together, driving discussions, and concluding on decisions and next steps.

What you will do:

• Attend recurring product release meetings related to planning, feature grooming and requirements, sprint reviews

• Complete and maintain internal release playbooks/checklists and release turnover documents

• Ensure creation of deliverables required for operational readiness of supported teams; including, but not limited to training content, process maps and standard operating procedures

• Track critical dates and activities

• Coordination and planning for rollout of new features, where applicable

• Partner with internal customers to ensure their overall satisfaction with operational readiness preparations before release

• Participate in departmental projects and initiatives as needed to drive ongoing improvements across the enterprise

What you will need to have:

• 3+ years of experience in one (or more) of the following roles: Implementation Business System Analyst, Implementation Project Manager, Application Support Engineer, Client Technical Support Engineer, or Operational Readiness
• Business Analyst and/or Project Management knowledge
• Financial Services or Banking Industry knowledge
• Basic knowledge of banking/financial industry or online banking features
• Flexibility to work after hours, on-call, and weekends on an as-needed basis

What would be great to have:

• Bachelor's degree or equivalent work experience
• Project Management certification (PMP)
• Business System Analyst certification

Perks at work:

• We’re #FISVProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important info about this role:

• We’re better together. This role is fully on-site.
• There is an expected up-to-10% of travel each year.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future, as it will not be provided for this role.