At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting.

We are currently seeking our newest innovator to join the Customer Service Team as a Business Service Partner in the Columbus, Ohio Area!

POSITION SUMMARY

The BSP (Business Service Partner) is responsible for a dedicated area to routinely visit Hospitality, Healthcare, and other commercial sites to provide complete service support. BSP Technicians troubleshoot, maintain, software/firmware update and repair LG Commercial products, primarily televisions and signage LED. There may also be some request to repair appliances and Air Conditioners.

This position requires 100% travel within the Columbus, Ohio market and is an hourly role.

KEY RESPONSIBILITIES

Business Service Partner - Diagnose and repair B2B Products including Commercial/Hotel TV, Signage, Direct View LED, Robot, and perform a number of other administrative tasks on a daily basis

• Develop relationship with Commercial properties
• Manage and update Point of Contact for the properties in zones
• Routine visit and manage urgent requests
• Manage Property Profile
• Equipment information (SI, STB, Cable Co.)
• Model numbers and qty. at property
• Manage Parts inventory in truck stock
• You will be their direct contact

• Identify, analyze and repair product failures ensuring customer satisfaction
• If notice any unusual or unknown symptoms during the routine visits, contact Engineers in Huntsville with supporting documents and pictures
• Order necessary parts for truck stock for immediate repairs
• Perform daily administrative functions to include warranty claims and report submission
• Responsible to file all repairs and visits for warranty in the system with accurate information
• Maintain performance objectives as required
• Maintain company vehicle, tools, equipment and parts inventory
• Maintain appropriate home location to park company provided vehicle
• Work independently without onsite supervision

EDUCATION/EXPERIENCE:

• High School Diploma or GED required; Technical Certification or Associates Degree preferred
• Professionalism written and verbal
• Must be able to work independently and organize schedule based on customers
• Must be effective communicator and able to follow up
• 3-5 yrs experience in Signage LED or television repair. Installation and cable provider knowledge is helpful
• Knowledge and proficient use of electronic tools and diagnostic test equipment
• Proficient in MS office and Smartphone technology with the ability to quickly learn proprietary software applications
• Valid driver’s license with clear driving record
• Meet physical requirements generally associated with field service repair (lifting, bending, etc.)
• Ability to work a flexible schedule based on business needs (May need to work on weekend)
• Well organized with excellent interactive and communication skills. Written and oral
• Certified Technology Specialist (CTS) accreditation is a plus
• Digital signage experience is a plus

LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, Inc., and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

IND123

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