Job description
Who are we?We are Segra. We are one of the largest independent fiber network companies in the Eastern US. Segra has a broad and dense service footprint across the Mid-Atlantic and Southeast. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in, IP, Ethernet, and dark fiber architectures, as well as high performance data centers throughout the Mid-Atlantic and Southeast regions. In addition, our network powers technology solutions such has Hosted Voice, Security and Cloud.
We have engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. We have over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful. Come join us as we continue to grow and provide our customers a superior customer experience.
Are you ready?
Segra is searching for a dynamic and experienced BUSINESS PROCESS ANALYST SUPERVISOR to work within one of our footprint locations of: VA /GA /PA / Charlotte, NC / Charleston, SC.
Will be an authority in process management, process improvement, and process driven systems business requirements. Has advanced understanding and is typically assigned to complex projects requiring independent decision-making. Leads and partners with cross-functional teams and stakeholders on ideas and solutions that impact company-wide results and provides mentorship and business process guidance to team members and associates.
Will be responsible for conducting business and functionality impact analysis on current state and future state systems architecture and business processes. Must be capable of managing cross functional initiatives to identify, evaluate, and implement effective solutions to complex business challenges with minimal supervision.
May provide leadership with contractors and/or employees on a project or temporary basis. Provides mentorship and guidance to direct reports and the team on the process design, as well as validation of business case analysis/business requirements and controls. Will facilitate one on ones with direct reports, along with conducting regular staff meetings. Partners with Director in goal setting. Develops team building and/or training exercises to promote growth and enhance skill sets to meet team and individual goals. Will present at staff meetings and/or present to other levels within the company. Will recognize and surface individual/team performance concerns and partner with the Director to provide resolution. Must have the leadership ability to provide suggestions and make business decisions in the absence of direct leadership.
Qualifications
- Education: Bachelor’s degree or above from an accredited college or university in process management/program management/ business or equivalent.
- Experience: Minimum of 5-10 years’ experience in process work experience, business analysis, process design and/or system analysis with experience in Telecommunications preferred. Experienced in preparing process mapping documentation, designing process & control systems, and time and motion studies. Knowledge of industry standards such as PMP, Six Sigma, & Agile Methodologies recommended. Experienced in building business process workflows using tools (IE. ARIS, SPARX, Visio, etc).
- 1-2 years’ experience in a mentor/leadership role is preferred/a plus
- Key Competencies: Strong oral and written communication skills, presentation skills, relationship building, change management and communication skills to all levels of leadership.
In order to be considered for this opportunity, please visit SEGRA.COM/CAREERS to submit your application and current resume.
Segra offers a robust benefits package to our full-time employees, which may include: Medical, Dental, Vision, Life Insurance, 401K, Tuition Reimbursement, Gym Reimbursement, Vacation/PTO, Holidays, Personal Days, and more!
Segra is an Equal Opportunity Employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA’s personnel if you need assistance completing this application or to otherwise participate in the application process.
NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
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