Oak View Group (OVG) is looking for a dedicated Business Application Manager to join our team and take over the supervision of our software applications. The position is responsible for management and support of a portfolio of applications solutions and has overall responsibility for the architecture, support, maintenance, deployment, and enhancement of commercial software applications. The Business Application Manager will be responsible for planning and overseeing technical development being executed by both internal and vendor led teams – while working collaboratively with business units delivering technical solutions that meet goals and objectives.

The Business Application Manager should have a strong working knowledge of various business applications, with a focus in Point-of Sale (POS), Concession, and Food & Beverage solutions.

This position reports to the VP of OVG360 IT and is based in Philadelphia, PA.

Responsibilities:

• Provide leadership and manage the work activities in application development for Commercial-off-the-Shelf (COTS) and Software-as-a-Service (SaaS) applications that includes new solutions and enhancement of existing systems
• Collaborate with business and key IT stakeholders to plan, prioritize, and schedule applications development and enhancement requests, while providing direction and guidance to the applications development staff
• Accountable for availability and performance of applications portfolio, including ownership of incidents and release management
• Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change management
• Communicate project status to various levels of management
• Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures
• Provide oversight in standards adherence through reviews of project work including detailed technical specifications and application code
• Proven experience in managing relationships with vendors/consultants, IT teams and internal stakeholders
• A passion for all things tech and a drive to experiment with new technologies to see where they can benefit the business
• An interest in staying hands-on technical as well as wearing that team management hat

Required skills and qualifications

• BA/BS degree preferred, and 7+ years of relevant work experience
• Knowledge of Hospitality and Food & Beverage applications/solutions a must
• Previous experience working in the venue and hospitality industry a plus
• Expertise in business process analysis, requirements gathering, solution design and development, vendor management, enterprise application support (ERP/CRM), and a strong business understanding
• Experience with database management and project management.
• Excellent communication skills
• Established project management skills
• Strong leadership, management, and customer service skills
• Great analytical, problem-solving, and communication skills
• Experience in a management or supervisory role on an application delivery team

EEO Statement:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

DEI Statement:

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.