Job description

• Coordinate with business stakeholders to understand the business demand and support prioritization within the overall digital technology roadmap
• Capture, analyze and document current and future state business processes and rules
• Gather functional requirements to determine what system/solution requirements are required to meet the desired customer or process needs
• Gather requirements, conduct analysis, impact assessment (fit-gap) and validate the business need
• ● Support project teams through analysis, planning, implementation and closing stages, including:
• Perform customer journey analysis and mapping, identify non-value steps and pain points in the existing processes and design new slick efficient ways or working.

• Establish functional and non-functional requirements for new digital systems and solutions

• Understand and document regulations, ensure that proposed solutions are compliant (for example payment processing regulations)

• Identify and compare solution options with established requirements, estimate

• costs and time requirements for project streams

• Evaluate risks and predict potential problems

• Act as a liaison between the business and the IT team
• Develop quality assurance practices and assessments
• Assist and coordinate User Acceptance Testing (UAT)
• Write reports, instructions, and specifications and create flowcharts
• Escalate risks and issues to the project manager that could adversely impact the outcome of the project

Responsibilities:

• Review and analyze system specifications
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects Report bugs and errors to development teams
• Help troubleshoot issues

Conduct post-release/ post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle

Qualifications, Experience and Skills:

• Bachelor’s Degree in Management, Banking, Finance or related field
• IIBA-Certified Business Analyst Professional would be an advantage
• Minimum 5 years’ experience working in the General Insurance or Financial industry
• Minimum of 5 years’ experience successfully applying Business Process Improvement methodologies and/or customer journey mapping activities
• Minimum of 5 years’ experience working on digital technology projects, particularly websites/web-apps, integrated (omni-channel) telephony, workflow-driven line-of-business and data analytics
• Experience in identifying and analysing data to support decision making
• Advanced analytical skills and detail-oriented
• Excellent communication (verbal and written) and interpersonal skills
• Ability to effectively communicate with both business and technical teams
• Extensive Stakeholder Management skills
• Excellent Collaboration skills

Job Type: Contract

Salary: $30.00 - $75.00 per hour

Schedule:

• 8 hour shift

Experience:

• SQL: 1 year (Preferred)

Work Location: Remote

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