PAY RANGE: $14-$18.70/hr. This position has both full-time and part-time openings. Hotel Versailles offers all full-time teammates a competitive benefits package that includes Medical, Dental, Vision, and 401(k).

THE ROLE

The Brand Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Hotel Versailles, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hotel Versailles a personal, one-of-a-kind experience.

All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other teammates of the hotel. As a team member within Hotel Versailles you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded – no egos are allowed.

ESSENTIAL/PRIMARY DUTIES:

• Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
• Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary

• Checks in customers using computer programs and equipment and provide guests with directions to their room
• Informs customers of all on-site amenities and any relevant information that is needed to use them
• Handles and resolves guest complaints
• Invoices and bills guests for their stay and services used
• Communicates with guests to better understand their individual needs to provide them with the best service possible
• Performs general office duties, such as filing, copying, answering telephones, and handling routine correspondence

SECONDARY DUTIES:

• Performs other duties as assigned and respond to guest requests as necessary

EDUCATION and/or EXPERIENCE:

• Must be 16 years of age or older
• Valid driver’s license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles as needed

COMPETENCY/SKILL REQUIREMENTS:

• Fluent in basic computer skills to execute daily tasks
• Strong verbal and nonverbal communication skills
• Excellent conversationalist with a pleasant and professional personality
• Quick problem solver

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities

Midmark is the only clinical environment design and manufacturing company that enables a better care experience at the point of care in medical, dental and animal health. By harmonizing space, technologies and workflows, we enhance interactions between patients and caregivers resulting in more efficient care and better outcomes. By living our corporate values, our 2,000 teammates worldwide make this possible.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled