About Grameen America, Inc.

Grameen America Inc. (GAI) is a nonprofit microfinance organization that was founded in 2008 by a Nobel Peace Prize recipient, Mohammad Yunus. Mohammad’s vision is to help less fortunate women of color become entrepreneurs and financially independent by providing micro-loans, financial education, and credit building strategies.

Role Overview:

The Branch Launch Manager is responsible for the day-to-day operations of the Atlanta, GA Branch, ensuring that the branch office staff, and field staff are performing their duties and responsibilities efficiently. Additionally, managing the administrative and logistical support systems for quality and functionality. The Branch Manager would oversee that the target is being met for clients who qualify for our services and are satisfied with the services provided by the branch. The Branch Manager would also administer and supervises the branch so that the plans and targets with respect to outreach, loan disbursements and repayment, savings mobilization and financial viability for the branch are achieved at the end of each planning period.

Leadership:

• Directs, manages, coordinates and executes all day-to-day operations, meetings and activities in the Atlanta, GA Branch.
• Provides guidance and leadership to team members, sets team objectives, develops and trains, mentors and coaches, conducts team performance reviews and delivers on-going team feedback and communication.
• Ensures expectations for compliance, quality performance, and professionalism is being trained, communicated, and upheld by all team members.
• Sets goals and targets for the branch and is responsible for their achievement.
• Has experience hiring talented candidates and managing, motivating, and leading teams.
• Oversees that attendance and payments across all centers are within the guidelines.
• Acts as an external exemplary Leader/Ambassador for Grameen America Inc. when conducting community partnership meetings.

Relationship Management:

The Branch Manager will be responsible for building and forming key positive community relationships through the community outreach activities. Responsible for ensuring the Branch attracts and recruits new members to achieve designated growth targets.

• Builds and improves relationships with current and potential new clients.
• Understands customer needs and develops plans to address them.
• Resolves customer complaints quickly and effectively.
• Aims to preserve clients and renew clients’ loans on timely manner.
• Helps promote and maintain a positive company image.
• Educates and informs clients about Grameen America Inc. and the products and services we offer.
• Demonstrates ability to recognize conflict and implement positive, respectful resolutions.
• Maintains records of all members and recruiting activities.

Financial Management:

• Oversees employees to ensure quality and accuracy of loan amount and related activities, including compliance of loan criteria, disbursements, collections of repayment and reconciliation of daily payments are met.
• Monitors accurate records for all transactions within the Center and Branch on the accurate posting of payments, and compliance with delivering required notifications, etc.
• Strategizing or identifying what needs to happen financially for the company to achieve its short- and long-term goals.
• Decision-making or helping Relationship Associate/Relationship Manager decide the best way to execute on plans to achieve their loan portfolio as well as client intake, retention & renewals.
• Tracking liquidity to ensure the branch has enough money on hand to meet its daily obligations.

Qualifications Required:

• Bachelor’s degree or five plus years of experience.
• 5-8 years of managing a team(s).
• Ability to toggle between getting into the weeds as well as maintaining a high level, strategic perspective.
• Customer-oriented mindset, problem-solving attitude.
• Excellent communication skills.
• Teamwork and leadership skills.
• Strategic thinker and ability to analyze and solve problems quickly.
• Attentive to detail and organized.
• Must be self-motivated, flexible and able to manage several tasks at one time.

We will adhere to all state and/or city COVID 19 vaccine mandate requirements.

Grameen America is an Equal Opportunity Employer (EEO). All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.