Functions:

To sell parts to all available customers, over the counter, through the service department or on the phone.

Responsibilities and Authority:
Specific to Front Counter:

• Assist walk-in customers in ordering parts, selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer phone calls, providing price quotes and other information.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery and pick-up.
• Verify “will call” and “back-order” files weekly and return to vendors, or stock those items not required.
• Solicit assigned accounts by phone.
• Order keys for customers and the Sales Department.
• Ordering accessories for parts.
• Any other tasks deemed necessary by Management.

All Counterpersons:

• Be friendly, professional and efficient when working with all customers, both on the phone and in person.
• Provide the same high level of service to the other dealership departments as is given to other customers.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager.
• Ensure that all charge sales are signed by the customers.
• When making tax-exempt sales, other than to a charge or cash account, ensure that the customer’s full name, address, ICC number, and signature is obtained.
• When doing business with regular cash customers, ensure that their “cash account” numbers are recorded to assure proper customer tracking.
• When a credit card is declined, notify the credit department. If they are not available, either decline to charge the purchase or release the credit hold in accordance with the dealership’s guidelines.
• Keep front and rear counter areas clean and uncluttered.
• Replenish assigned inventory daily.
• Advise Parts Manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in all training programs that are made available.
• Participate with the Parts Manager in maintaining a Lost Sale Tracking program.
• If customers pay by invoice, obtain the following information: Form of payment (if by check, include the check number), amount of payment, received by (your name), date, and any change given.
• Clean computer terminals and printers daily.

Qualifications:
High School diploma or the equivalent. Able to read and comprehend instructions and information. One year of experience in an automotive parts department. One year of sales experience. Professional personal appearance. Able to work well with the public, sometimes with several customers at a time. Required to wear a dealership-provided uniform.

Working Conditions:
This is a physically demanding position. Will move throughout the parts shelves all day, reaching, lifting and climbing to obtain parts from inventory. Will stand six to eight hours during a shift at the customer counter, of which the surface is 44 inches from the floor. When delivering parts to the service department and the body ship, will be exposed to heat, cold, noise, dust, fumes and other hazardous and nonhazardous materials.