Job description

ABOUT THE TEAM

The Billing Analyst serves as a key resource in the Revenue Operations department in the research and analysis of complex items related to contracts and billing.

WHAT YOU’LL DO

As a Billing Analyst, you will be assigned a variety of duties in the billing process. The Billing analyst works with internal and external customers to obtain the necessary information to execute the billing process and improve customer satisfaction. The Billing Analyst will assume the responsibilities of other Billing Specialist, Senior Billing Specialist, Billing Analyst, and Billing Manager if they are out of the office. This position will assist with special projects, reporting and analysis. The Billing Analyst plays an active role in ensuring that department goals are being met or exceeded. This position will report to the Billing Manager.

PRIMARY RESPONSIBILITIES

• Review contracts and process sales orders and billing changes into the order/billing and production systems. Ensure contractual elements are entered in accordance with contract terms.
• Provide billing operations support which could include new order validation, product database setup, adjustment processing, billing reconciliation, and resolution of customer issues.
• Research customer agreements and addendums that outline the key rates, terms and conditions. Interpret contractual terms and process billing related transactions in accordance to such terms.
• Perform portfolio wide complex analysis and reconciliations for strategic clients. Process complex billing and issues credits as required.
• Maintain operational and specific product line knowledge with the ability to translate and correlate this data to billing practices.
• Cultivate internal and external relationships to gain new knowledge and competencies.
• Provide technical advice to resolve complex billing and order discrepancies.

• Assist management in developing, implementing, maintaining and monitoring policies and procedures related to the revenue cycle to ensure the quality of billing functions and systems.
• Identify revenue cycle problems, research and analyze data to resolve issues, identify and select alternatives to address outstanding issues, and work with management to implement solutions for improvement.
• Assist in mid-month and month end close duties to ensure accurate and timely billing close.

• Assist with user testing within our CRM and ERP systems
• Analysis of data through completion checking for consistency and accuracy
• Process data in various CRM and ERP systems
• Assist with resolving issues and responding to questions for both internal and external clients
• Provide training and mentorship to other Billing Specialist and Analyst
• Assist with training for new hires on CRM and ERP systems
• Coordinate with other departments as necessary and foster a strong partnership
• Build and maintain strong, healthy internal and external client relationships
• Help with system adoption and migration
• Update documentation on processes as they change and as the system is modified
• Review and act on reports as needed
• Analyze daily, weekly and monthly reports to current status
• Promote customer satisfaction through the thorough resolution of escalated customer issues
• Additional duties as needed

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor's degree with background in Business, Accounting or Finance.

• Minimum of 3-4 years experience working in an Billing role with an Accounting/Finance/Rev Ops/Billing/Accounts Receivable team

• Strong knowledge of internal control concepts related to billing, cash, collections, credits, contracts, and cancellations

• Understanding of basic Accounting principles
• Advance knowledge of Microsoft Excel (Pivot Tables, V-Lookups, Formulas)

• Experience with database tools like Cognos
• Excellent language and communication skills (written and verbal)
• Excellent customer service skills and telephone etiquette required

• Strong attention to detail, demonstrated integrity and professionalism

• Ability to work independently
• Demonstrate patience and overall courteous behavior when working with internal and external customers

• Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results; must be approachable
• Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated

• Ability to execute effectively against multiple time constraints
• Solid analytical and reasoning abilities; must be effective at summarizing financial information
• Must be a self-managing, motivated individual and have the ability to work in a deadline driven environment

• Able to sit or stand for frequent periods in the same location with some opportunity to move about
• Ability to work overtime when needed

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance
• Work from home

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Richardson, TX 75082: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Billing: 3 years (Preferred)
• Microsoft Excel: 3 years (Preferred)

Work Location: Hybrid remote in Richardson, TX 75082

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