Job description

Bilinual Receptionist

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services (for women), Early Childhood Education, Shelter Services, Archdiocesan Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Services.

Our employees are crucial to our success in achieving our Mission of extending the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded. We accomplish this through:

• Employer sponsored training
• Culture of Trauma-Informed Care
• Generous compensation and benefits package.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply.

PURPOSE OF POSITION:

A Receptionist at Catholic Charities:

• Promptly and professionally answers all incoming calls and makes appropriate connections. Takes and relays message as necessary.
• Greets and assists all clients and visitors providing routine information or directs them to appropriate staff/program.
• Answers basic questions about agency and our services, directions, and other information
• Maintains a safe and clean reception area
• Announces visitors to appropriate personnel
• Monitors visitor access, completes logs and tracks visitor passes
• Monitors delivery and pick-up of packages to ensure recipient is notified and receives deliveries.

Qualifications

• Demonstrated ability to be friendly and professional with a variety of people in crisis
• Excellent interpersonal communication skills, both on the phone and in person.
• Must be able to handle telephone with up to 24 incoming lines.
• Computer experience and experience using copy machine, typewriter and fax machine.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); and/or one to three months related experience and/or training; or equivalent combination of education and experience.

COMPENSATION & BENEFITS:

Salary: $18.00 per hour.

Schedule: 40 hours (full-time)

Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Public Speaking; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:

• Extensive Paid Time Off including 9 Paid Holidays annually (4 weeks accrual for new employees - increasing yearly) promoting work life balance.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.

ARE YOU READY TO JOIN OUR TEAM? If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you!

We conduct background checks as part of our hiring process.

Drug-Free Workplace.

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of the employment relationship without regard to race, color, religion, age, gender, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.

EEO/AA

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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