Job description

Who You Are…

As our Ambassador, you are a part of our Emergency Response Support team and your passion for providing outstanding customer service contributes to our exceptional level of customer satisfaction, right now as you support outages and emergencies.

What you need to know right now...

• You will be fielding calls from those effected by tropical storms and hurricanes and providing support.
• We are taking applicants THIS week, available for immediate start
• Pay is $20 an hour: $18 base rate and a $2 Schedule Adherence Bonus (Coming to work, on time, consistently)
• You will use YOUR computer (specifications below)
• There will be non-defined AM/PM shift windows (led by sun up/sun down). Weekends likely. Shift controlled by emergency needs.
• Training will move quickly as this is an emergency situation and we need to get up and running as quickly as possible, we are looking for flexibility and patience during the process.
• This is a temporary/seasonal position with an anticipated duration of around 30 days.

What you will do on calls…

• Open client accounts by accurately recording their information
• Identify and assess client's needs to achieve a satisfied caller
• Provide accurate, valid, and complete information by using the right tools
• Obtain and keep records of client interactions, process client accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage clients, provide warmth and assurance while meeting their needs: right now, when they need it most
• Advise on company information, policies, and procedures
• Utilize computer technology to handle high call volumes

To qualify…

• You MUST be available ASAP - maybe even THIS week!
• You must have a high school diploma or equivalent.
• Some call center experience OR customer service experience
• Be willing to work under an immediate supervisor. Accept and learn from feedback – we are all in this together and growth is guaranteed!
• We will pay you to complete online training, but you must commit to attending – 100%, no missed time
• Be able to complete and pass a background check

TECHNICAL REQUIREMENTS

• Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
• Operation system: Windows 10/11 or Mac OS Mojave or Newer
• Processor speed: Dual Core 2 GHz or better
• RAM: 4GB or better
• Hard Drive: 20GB or better
• All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)

• Must have reliable high-speed internet
• 20MB download
• 10MB upload
• DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service)

• For this project, a wired audio and noise-canceling microphone device is required.
• We do require that you have an active, functioning webcam for the purposes of compliance, quality assurance, and coaching or support sessions.
• A second monitor/screen is highly recommended

The Details…

• The pay rate is $18.00 per hour
• Training is paid at $18.00 an hour as well
• There will be a $2 an hour schedule adherence bonus - this means you will receive an additional $2 an hour when you come to work, on time, consistently
• There will be non-defined AM/PM shifts (led by sun up/sun down). Weekends likely. Shift controlled by emergency needs. Schedules to be discussed during your interview.
• 30 days duration expected to begin with the opportunity to be long term.
• This is a fully remote position, 100% work from home

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Overtime

Work Location: Remote

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