WHAT YOU WILL BE DOING

Bilingual Business Analyst - Associate, Small Business & Consumer Operations – Transaction Codes

• The Transaction Code Team is responsible for the governance, project tracking, development, implementation, and maintenance of existing and new transaction channels and types throughout the bank
• The team is cross-functional between operations, accounting/controllership, and technology and functions as a core workstream on bank-wide projects

Job Functions/Responsibilities:

• Maintains tracking for weekly and monthly governance meetings
• Maintains and develops procedures and working documentation as needed
• Partners with internal and/or external business partners to route communications, documents, or other action items
• Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback
• Reviews transactions and related documents and will verify work processes to ensure completeness, accuracy, and conformance to established regulations
• Research existing infrastructure to identify areas of simplification and improvement
• Understand cross-functional impacts from changes in channels or transaction types and engage necessary stakeholders
• Analyzes and reviews data tools, business processes, and operational standards to execute deliverables.
• Evaluates and will ensure that operations meet company objectives, business needs, service agreements, and relevant requirements.
• Acts as a subject matter resource for the team.
• Provides strategic input based on functional expertise
• Identifies and resolves exceptions; escalates appropriately.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education:

• Bachelor's Degree or equivalent work experience in Finance, Business, Accounting, Information Systems, or an equivalent field. (Required)

Work Experience:

• Consumer operations experience, preferably in a lending/banking or financial services environment. 5+ years (Required)

Skills and Abilities:

• Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
• Ability to drive escalation and resolution of production problems
• Understanding of technology project life cycle as well as business requirements and technical requirements documentation
• Understanding the necessity and value of accuracy and attention to detail
• Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment
• Knowledge of and ability to design, implement and evaluate standard operating procedures
• Excellent verbal and written communication skills
• Demonstrated proficiency with Microsoft Office Suite with emphasis on Outlook, Word, and Excel usage or comparable software application
• Bilingual – Spanish is a plus
• Knowledge of SQL queries in SAS is a plus
• Understanding Corporate Accounting is a plus

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability,

age, veteran status, or any other characteristic protected by law.

Working Conditions:

• Frequent Minimal physical effort such as sitting, standing, and walking.
• Occasionally moving and lifting equipment and furniture are required to support onsite and offsite meeting setup and teardown.
• Physically capable to lift fifty pounds, able to bend, kneel, and climb ladders.

Employer Rights:

• This job description does not list all the job duties of the job.
• You might be asked by your supervisors or managers to perform other duties.
• You might be evaluated in part based on your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.
• This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Florham Park, NJ, Florham Park

Other Locations: New Jersey-Florham Park

Organization: Santander Bank N.A.