Job description

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Bellperson / Valet Associate to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

· Turn our guest’s ordinary day into an extraordinary day ✨

· Love where they work ✨

· Be appreciated for what they bring to a team ✨

· Learn and grow with a company who truly values it’s people ✨

What’s in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role

Bring guests' adventure to life as a member of our Valet team: Escort arriving and departing guests in a friendly manner to and from their accommodations, while transporting their luggage so they have exactly what they need for an optimal experience!

What will you be doing?

· Greet customers with friendly and sincere welcome. Remain calm and attentive during heavy hotel activity and emergencies.

· Retrieve guest items from cars, busses, vans, and carts. Grasp, lift, carry and or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.

· Read and match luggage tags, write claim tickets, and detach portion to give to guest.

· Organize and store luggage as necessary in a designated area.

· Direct guest flow through hotel giving assistance and direction to various areas in hotel.

· Listen and respond to guest inquires. Answer questions and offer assistance giving accurate information.

· Perform other duties as assigned.

What do you bring to the role?

· High School or equivalent.

· 6+ months previous work experience in a guest service position required, preferably within the hospitality industry

· Overall knowledge of proper guest service, standards and code of conduct.

· Outgoing and friendly personality with a general knowledge of computer and radio functions as well as ability to find a need and take care of an issue.

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Job Types: Full-time, Part-time

Pay: From $10.50 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Referral program

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Lake Geneva, WI 53147: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you at or above the age of 18?
• Are you at or below the age of 15?
• Have you worked for Marcus Corporation before?

Work Location: In person

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