Company Overview

Since the 1970s, Chicago Family Health Center (CFHC) has become the primary care medical home for thousands of Chicagoans, including some of the city's most vulnerable populations. As an award winning, nationally recognized leading voice for community health centers, CFHC has played a vital role in providing access to affordable, comprehensive healthcare services to underserved communities throughout Chicago. We are a federally qualified community health center that has six locations: South Chicago, East Side, Roseland, Pullman, Chicago Lawn and Chicago Vocational Career Academy.

Our highly skilled doctors and medical staff are dedicated to providing the best possible care to our patients. We recognize the vital role CFHC plays not only in our patient’s health, but also as an essential resource that strengthens the communities we serve, which has established CFHC as a premier provider of choice and we welcome you to join our team. We are recruiting for our Behavioral Health Care Coordinator, apply today and discover the many benefits of sharing your expertise with our valued patients.

Essential Functions

• Act as peer support for enrolled patients which includes advocacy as patients navigate the medical system and relationship building with individuals and their families.
• Manage inpatient and outpatient utilization and medical care follow-up.
• Perform population-based management activities.
• Ensure patients health risk assessment are completed and provided to the various entities.
• Report any health care challenges to the care team including Care Coordinator.
• Maintain and distribute approved disease specific education to identified patient panel and community.
• Provide reminder phone calls for various scheduled appointments or follow-up after scheduled appointments.
• Assist patient with obtaining specialty care visits, Primary Care Provider visits, and ancillary services such as labs/diagnostics, including making appointments as needed.
• Manage the referral process by setting up, completing and tracking medical referrals.
• Make home visits to ensure the patients are following their care plans.
• Enter and maintain electronic records, compile reports and complete other program documentation in a timely manner (e.g. progress notes, incident reports, client track, letters, etc.); other administrative responsibilities as needed.
• Obtain copy of medical records such as CCCD discharge summary or discharge information from Primary Care Provider, hospital case manager or discharge planners and others involved in patient’s care.

Education, Experience and Skills Required

• Bachelor’s Degree, Associates Degree or 3 years or more of health related experience
• Proficient in Electronic Health Record, MHN Connect, Microsoft Word and Excel
• Exceptional organizational and interpersonal skills, attention to detail required; strong oral/written communication skills is a must
• Ability to work collaboratively in a team and manage multiple priorities, utilize effective time management skills, and exercise sound administrative and clinical judgment
• Demonstrated ability to work well with people of various ages, backgrounds, ethnicities, and life experiences
• Previous experience in a community outreach setting/health care setting highly preferred
• Good communication and interpersonal skills.
• Able to accommodate various degrees of flexibility including evening and Saturdays as scheduled.
• Ability to travel to different CFHC locations as scheduled.

Benefits

• Great teamwork and support staff.
• Medical, Dental, Vision (Employee/Employer Contribution)
• Company Paid Life Insurance and Short-term & Long-term Disability
• Plus Supplemental Life Insurance
• 401 (k)
• Vacation/Sick Time
• Developmental Support
• Tuition Reimbursement

Equal Opportunity:

Chicago Family Health Center is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity and inclusion within all aspects of our organizations. We stand against and prohibit discrimination in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.