Job description
Mercedes-Benz of Cary has the exciting opportunity to expand its team with the addition of an
BDC Representative! Customer Service experience recommended but not required for this position. We are seeking friendly and motivated individuals to fill these open positions immediately! Hourly compensation will be adjusted/increased based on experience.
What we are looking for:
What we are looking for:
- Answer customer calls and establish follow-up with sales appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Continuous follow up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show.
- Provide customers with product information and direct them to appropriate dealership resources.
- Participate in team and process development sessions- keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
- Learn to overcome objections, close sales and perform all steps of the sales process in accordance with company standards.
- Valid driver’s license with acceptable motor vehicle record is required.
- Highschool diploma or equivalent.
Education/Experience:
- High School Diploma
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